Customer Retention & Operations Specialist

Telesure Investment Holdings (Tih); Johannesburg; Remote; ZAR 240,000 - 420,000; Full time

Job summary

TIH is seeking a Customer Retention Specialist for a remote role, to minimize churn and maximize customer lifetime value by proactive outreach, issue resolution and value-driven conversations with clients.

You will join a dynamic team supporting a subscription-based digital content service, with strong emphasis on communication and problem-solving, and opportunities for growth within the Sandton ecosystem despite the remote setup.

Job description

Customer Retention Specialist

Our client, a subscription-based service renowned for its innovative digital content, is seeking a dedicated Customer Retention Specialist to join their growing team. This role is vital in minimizing churn and maximizing customer lifetime value by proactively engaging with clients and addressing their needs. You will be working remotely, collaborating with a dynamic team to implement strategies that enhance customer loyalty and satisfaction. This position requires excellent communication, negotiation, and problem‑solving skills. Our client is committed to fostering a positive and productive remote work culture, offering ample opportunities for professional growth and development in the Sandton area ecosystem, despite the remote nature of the role. If you are passionate about customer success and thrive in an independent, results-driven environment, this role is for you.