Hybrid Customer Retention Pro: Cut Churn, Boost Loyalty

Placements24; East London; Ibrido; ZAR 240.000 - 420.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work model

Medical and dental benefits

Professional growth opportunities

Team collaboration events

Paid time off

Descrizione del lavoro

Placements24 in East London, Eastern Cape, is seeking a Customer Retention Specialist to safeguard existing client relationships and loyalty. The role blends client engagement, churn risk identification, and tailored retention initiatives within a hybrid work setup.

You will collaborate with sales and support teams, analyze CRM data, and drive initiatives that enhance the customer journey. Experience in customer retention and strong communication are essential for success.

Competenze

• Minimum of 3 years in customer retention, customer success, account management, or related field.
• Proven ability to reduce churn and grow loyalty.
• Excellent communication, negotiation, and interpersonal skills.
• Strong CRM understanding and data analysis capability.
• Proactive, results-oriented mindset.
• Bachelor's degree in Business/Marketing or related field preferred.
• Experience within the Eastern Cape business environment is a plus.

Mansioni

• Develop and implement retention strategies to reduce churn.
• Engage with customers across channels to build relationships.
• Identify at-risk customers and craft tailored retention plans.
• Address concerns and resolve issues to ensure satisfaction.
• Educate customers on product features and benefits.
• Gather feedback to inform retention efforts.
• Collaborate with sales and support for a seamless journey.
• Monitor retention metrics and report performance.
• Manage loyalty programs and initiatives.

Conoscenze

Communication

Negotiation

Interpersonal skills

CRM knowledge

Data analysis

Formazione

Bachelor's degree in Business/Marketing or related field

Strumenti

CRM software

Data analysis tools

Descrizione del lavoro

Placements24 in East London, Eastern Cape, is seeking a Customer Retention Specialist to safeguard existing client relationships and loyalty. The role blends client engagement, churn risk identification, and tailored retention initiatives within a hybrid work setup.

You will collaborate with sales and support teams, analyze CRM data, and drive initiatives that enhance the customer journey. Experience in customer retention and strong communication are essential for success.