Client Support Specialist - WhatJobs Direct (Mossel Bay)

Placements24; Mossel Bay; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Hybrid work model

Health benefits

Bonuses potential

Employee assistance program

Job summary

Placements24 is seeking a Client Support Specialist in Mossel Bay, Western Cape. You will be the primary contact for clients, addressing queries, resolving issues, and ensuring a seamless experience with our offerings.

The ideal candidate has proven customer support experience, excellent communication skills, and a proactive approach to problem-solving. Hybrid schedule and office visits in Mossel Bay are expected.

Qualifications

• Proven experience in a customer support or helpdesk role.
• Strong written and verbal communication skills.
• Excellent problem-solving and analytical abilities.
• Must be willing to work a hybrid schedule, commuting to Mossel Bay office as required.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Troubleshoot and resolve customer issues, escalating to senior staff when necessary.
• Provide accurate product and service information to clients.
• Document all customer interactions and resolutions meticulously in the CRM system.
• Identify recurring customer issues and provide feedback to improve services.
• Assist in maintaining the knowledge base with updated information and solutions.
• Contribute to a positive team environment and collaborate with colleagues.
• Uphold company service standards and client satisfaction goals.

Skills

Customer support

Communication

Problem solving

CRM software

Helpdesk ticketing

Teamwork

Independent work

Education

High school diploma

Relevant certifications

Tools

CRM software

Helpdesk ticketing systems

Job description

About the Role

Our client is seeking a dedicated Client Support Specialist to join their team in the picturesque coastal town of Mossel Bay, Western Cape . This role is vital for maintaining high standards of customer satisfaction by providing timely and effective support. You will be the primary contact for clients, addressing their queries, resolving issues, and ensuring they have a seamless experience with our client's offerings. The ideal candidate possesses excellent communication skills, a proactive approach to problem-solving, and a strong commitment to customer service excellence. This is an excellent opportunity for an individual looking to grow their career within a company that values its employees and fosters a collaborative work environment in the beautiful Mossel Bay region. We aim to build enduring client relationships through superior service.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Troubleshoot and resolve customer issues, escalating to senior staff when necessary.
• Provide accurate product and service information to clients.
• Document all customer interactions and resolutions meticulously in the CRM system.
• Identify recurring customer issues and provide feedback to improve services.
• Assist in maintaining the knowledge base with updated information and solutions.
• Contribute to a positive team environment and collaborate with colleagues.
• Uphold company service standards and client satisfaction goals.

Requirements

• Proven experience in a customer support or helpdesk role is required.
• Strong written and verbal communication skills.
• Excellent problem-solving and analytical abilities.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to work independently and as part of a team.
• A patient and empathetic demeanor towards customer concerns.
• High school diploma or equivalent; higher education or relevant certifications are advantageous.
• Must be willing to work a hybrid schedule, commuting to our Mossel Bay office as required.

Benefits

Our client offers a competitive salary package, comprehensive health benefits, and opportunities for professional development and career advancement within the company. Enjoy a supportive and friendly work culture in a beautiful location. This hybrid role provides a balance between in-office collaboration and remote flexibility. We believe in fostering employee growth through continuous training programs and performance recognition. Further benefits include potential for bonuses and access to employee assistance programs. Join a team committed to excellence and contribute to a growing business in the heart of the Western Cape .