Hybrid Customer Care Coordinator — Client Success & Support

Placements24

Pretoria

Hybrid

ZAR 180,000 - 240,000

Full time

4 days ago

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Benefits offered by this job

Flexible hybrid work arrangement

Medical aid and retirement savings

Ongoing training and development

Positive, supportive environment in PT

Job summary

Placements24 in Pretoria is seeking a Customer Care Coordinator to manage customer relationships, coordinate support activities, and communicate across departments in a hybrid work setup. The role emphasizes proactive issue resolution, detailed record-keeping, and contributing to service improvements.

The ideal candidate will have customer service or account management experience, strong organization, and proficiency in MS Office and CRM software.

Qualifications

Experience in customer service, coordination, or account management.
Strong organizational and time-management skills.
Excellent written and verbal communication abilities.
Proficiency in MS Office Suite and CRM software.
Ability to work effectively both independently and in a hybrid team.
Relevant certificate or diploma in business administration or customer service.

Responsibilities

Coordinate customer support activities and manage service requests efficiently.
Liaise between customers and internal departments to ensure timely resolution of issues.
Maintain detailed records of customer interactions and service agreements.
Prepare reports on customer service performance and identify areas for improvement.
Assist in developing and implementing customer service policies and procedures.
Handle escalated customer complaints with professionalism and empathy.