Hybrid Account Manager: Client Growth & Retention

Placements24; Kempton Park; Hybrid; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Hybrid work model

Medical and dental coverage

Paid time off and company holidays

Professional development and training

Career growth opportunities

Retirement savings plan options

Collaborative team environment

Competitive salary with performance‑dr

Job summary

WhatJobs Direct in Tembisa, Gauteng, is seeking a motivated Account Manager to manage a portfolio of existing client accounts in a hybrid capacity. You will retain clients, identify upsell opportunities, and coordinate with internal teams to ensure satisfaction and growth.

You’ll build strong relationships with key stakeholders, conduct regular reviews, and stay aligned with product updates and industry trends to support client success.

Qualifications

• Proven experience in account management or client-facing sales.
• Excellent communication, interpersonal and presentation skills.
• Ability to build and maintain strong client relationships.
• Knowledge of sales principles and customer service best practices.
• Experience identifying growth and upsell opportunities within accounts.
• Proficient in CRM software and Microsoft Office.
• Strong organizational and time management abilities.
• Ability to work both independently and in a hybrid team.
• Degree or equivalent practical experience.
• Positive attitude and passion for helping clients succeed.

Responsibilities

• Manage a portfolio of existing client accounts and ensure high retention and satisfaction.
• Develop and execute strategic account plans to hit sales targets and grow revenue.
• Conduct regular check-ins and business reviews with clients to understand needs and objectives.
• Identify upsell and cross-sell opportunities within existing accounts.
• Serve as the main point of contact for client inquiries and coordinate with internal teams.
• Build trusted advisor relationships with key stakeholders inside client orgs.
• Monitor account health and address churn risks proactively.
• Collaborate with marketing and sales to develop targeted campaigns for existing clients.
• Prepare and present reports on account status, performance and pipeline to management.
• Stay informed about product updates and industry trends relevant to clients’ businesses.

Skills

Account management

Client relations

Communication

Presentation skills

Sales principles

CRM software

Microsoft Office

Time management

Hybrid teamwork

Customer service

Positive attitude

Client success

Education

Bachelor’s degree or equivalent practical experience

Tools

CRM software

Microsoft Office Suite

Job description

WhatJobs Direct in Tembisa, Gauteng, is seeking a motivated Account Manager to manage a portfolio of existing client accounts in a hybrid capacity. You will retain clients, identify upsell opportunities, and coordinate with internal teams to ensure satisfaction and growth.

You’ll build strong relationships with key stakeholders, conduct regular reviews, and stay aligned with product updates and industry trends to support client success.