Huber Quality Assurance

e-Rele; Sandton; Hybrid; ZAR 167,000 - 234,000; Full time

Benefits offered by this job

Huber training

Job summary

e-Rele in Sandton offers a Hybrid, full-time learnership focused on safeguarding the quality and safety of Venthub conversations. You will review recordings, flag concerns, coach Hubers, and maintain QA reporting as part of a supportive, practical program.

Complete the programme to unlock opportunities as a service provider or Huber, with earnings tied to engagement and performance on the e-Rele platform.

Qualifications

• 2+ years in QA, counselling support or contact centre quality.
• Excellent listening and analysis skills.
• Discretion with sensitive material.
• Clear written feedback.
• Relevant qualification advantageous.

Responsibilities

• Review call and chat recordings against scorecards.
• Flag crisis-handling and integrity concerns.
• Coach Hubers on feedback.
• Maintain QA reporting.
• Support investigations and escalations.

Skills

QA experience

Listening skills

Analytical skills

Discretion with sensitive material

Feedback writing

Education

Relevant qualification advantageous

Job description

Sandton, Johannesburg (hybrid) full time Venthub Reports to: Huber Recruitment Manager

About the role

Safeguard the quality and safety of every Venthub conversation.

Responsibilities

• Review call and chat recordings against scorecards
• Flag crisis-handling and integrity concerns
• Coach Hubers on feedback
• Maintain QA reporting
• Support investigations and escalations

Requirements

• 2+ years in QA, counselling support or contact centre quality
• Excellent listening and analysis skills
• Discretion with sensitive material
• Clear written feedback
• Relevant qualification advantageous

Beyond the Learnership

The e-Rele Learnership is designed to give you practical skills and workplace experience. But it doesn't end there.

When you complete the programme, you'll have the skills and credentials to continue earning on the e-Rele platform in multiple ways:

1. Become a Service Provider

Register as a provider on e-Rele and earn 80% of every job. Cleaners, plumbers, electricians, handymen-if you have a skill, you can build a business.

2. Become a Huber (Venthub Listener)

Venthub is e-Rele's anonymous 24/7 venting service. As a trained Huber, you earn R0.60-R3.40 per minute just by listening. No experience needed-we train you.

3. Graduate with a Higher Earning Rate

Learnership graduates earn a higher rate than standard providers and Hubers. Your training sets you apart-and you're compensated for it.

4. Provider + Huber (Do Both)

Why choose one? Many of our providers also work as Hubers. You can offer services AND listen-doubling your earning potential.