Provider Operations Manager

e-Rele; Sandton; Hybrid; ZAR 180,000 - 240,000; Full time

Job summary

e-Rele in Sandton is offering an Operations learnership blending recruitment lifecycle with practical field work. The role centers on growing the provider network and ensuring quality through vetting, training and data reporting.

As a hybrid, full-time position, you will work across launch areas, manage contractors, and drive retention. Successful learners can pursue higher earnings on the platform and related opportunities within e-Rele.

Qualifications

• 3+ years in operations or account management.
• Experience managing contractors or gig workers.
• Strong organisational skills.
• Comfortable with data and reporting.
• Valid driver's licence advantageous.

Responsibilities

• Grow the active provider base in launch areas.
• Manage vetting and compliance standards.
• Monitor provider performance and ratings.
• Run provider training and communication.
• Reduce provider churn.

Skills

Operations

Account management

Data reporting

Driver's license

Job description

Sandton, Johannesburg (hybrid) full time Operations Reports to: Head of Operations

About the role

Own the provider lifecycle from recruitment through to retention and performance.

Responsibilities

• Grow the active provider base in launch areas
• Manage vetting and compliance standards
• Monitor provider performance and ratings
• Run provider training and communication
• Reduce provider churn

Requirements

• 3+ years in operations or account management
• Experience managing contractors or gig workers
• Strong organisational skills
• Comfortable with data and reporting
• Valid driver's licence advantageous

Beyond the Learnership

The e-Rele Learnership is designed to give you practical skills and workplace experience. But it doesn't end there.

When you complete the programme, you'll have the skills and credentials to continue earning on the e-Rele platform in multiple ways:

1. Become a Service Provider

Register as a provider on e-Rele and earn 80% of every job. Cleaners, plumbers, electricians, handymen—if you have a skill, you can build a business.

2. Become a Huber (Venthub Listener)

Venthub is e-Rele's anonymous 24/7 venting service. As a trained Huber, you earn R0.60–R3.40 per minute just by listening. No experience needed—we train you.

3. Graduate with a Higher Earning Rate

Learnership graduates earn a higher rate than standard providers and Hubers. Your training sets you apart—and you're compensated for it.

4. Provider + Huber (Do Both)

Why choose one? Many of our providers also work as Hubers. You can offer services AND listen—doubling your earning potential.