HR Generalist (IR/CCMA) for High-Volume Contact Centre

Red Ember Recruitment; Kuilsrivier; On-site; ZAR 420,000 - 640,000; Full time

Job summary

Red Ember Recruitment is seeking an experienced People Support Practitioner on a maternity cover contract to drive HR strategy and people-enabling solutions across the organisation.

The role emphasizes Employee Relations, Industrial Relations, wellness, performance, compliance, engagement, recruitment and HR reporting in a fast-paced contact centre setting. Strong IR experience and CCMA representation are required.

Qualifications

• At least 5 years' experience in an HR Generalist role.
• Proven Industrial Relations experience within a Contact Centre/BPO environment.
• Strong technical HR knowledge.
• Solid understanding of Industrial Relations within a high-volume Contact Centre/BPO environment.
• Proven experience with CCMA representation.
• Exposure to planning and executing employee wellness initiatives.
• Strong working knowledge of Sage 300 People.
• Sound knowledge of applicable South African labour legislation.
• Strong Microsoft Office skills.
• Experience working with electronic employee information systems.

Responsibilities

• Support the Talent Acquisition Specialist throughout the recruitment and selection process.
• Advertise vacancies and screen applications.
• Schedule interviews and coordinate candidate assessments.
• Conduct reference checks.
• Prepare job specifications and job profiles in consultation with line management.
• Manage the administration of appointments, including offer letters and employment contracts.
• Coordinate and facilitate the onboarding process for new employees.
• Manage onboarding questionnaires and interviews.
• Compile onboarding feedback reports.
• Support and monitor probation review processes.
• Provide sound Employee Relations advice to employees and line management.
• Advise on labour legislation, company policies and employment procedures.
• Plan, coordinate and attend disciplinary hearings.
• Prepare disciplinary documentation and warning forms.
• Manage absenteeism in conjunction with line management.
• Support and manage performance improvement processes.
• Provide guidance and advice regarding employee grievances.
• Represent the organisation at CCMA matters where required.
• Prepare and present bi-monthly People Support reports.
• Maintain accurate employee information and records on Sage 300 People.
• Review and update HR policies in line with legislative requirements.
• Assist with employee-file and policy audits.
• Support Employment Equity committee meetings and reporting.
• Ensure HR administration is accurate, compliant and up to date.
• Coach and mentor line managers and employees on People Support matters.
• Manage employee benefit claims and liaise with relevant service providers.
• Provide employees with information and guidance regarding benefits.
• Compile and deliver People Support training and educational presentations.
• Conduct and analyse employee exit interviews.
• Identify employee retention opportunities.
• Assist with the development and implementation of employee wellness and engagement initiatives.
• Plan and monitor social committee events and internal branding projects.
• Support organisational culture and values interventions.
• Communicate Employee Wellness Programme (EWP) and Employee Assistance Programme (EAP) matters.
• Manage relationships with relevant wellness service providers.
• Provide employees with appropriate support and guidance regarding EWP/EAP services

Skills

HR Generalist

Industrial Relations

Employee Wellness

Reporting skills

CCMA experience

Tools

Sage 300 People

Microsoft Office

Job description

Red Ember Recruitment is seeking an experienced People Support Practitioner on a maternity cover contract to drive HR strategy and people-enabling solutions across the organisation.

The role emphasizes Employee Relations, Industrial Relations, wellness, performance, compliance, engagement, recruitment and HR reporting in a fast-paced contact centre setting. Strong IR experience and CCMA representation are required.