People Support Practitioner

PTY; Kuilsrivier; Presencial; ZAR 350.000 - 520.000; Jornada completa

Descripción de la vacante

Red Ember Recruitment (PTY) Ltd is seeking an experienced People Support Practitioner to join our client on a maternity cover contract in Kuilsrivier, Western Cape. The role is a broad HR Generalist position with emphasis on Employee Relations, Industrial Relations, performance management and HR reporting.

You will support line managers across recruitment, onboarding, wellness, compliance and CCMA matters in a fast-paced contact centre.

Formación

• At least 5 years' experience in an HR Generalist role.
• Proven Industrial Relations experience within a Contact Centre/BPO environment.
• Strong technical HR knowledge.
• Sound knowledge of South African labour legislation.
• Experience with CCMA representation.

Responsabilidades

• Support Talent Acquisition during recruitment and selection.
• Coordinate onboarding and orientation of new staff.
• Provide ER/IR guidance to employees and line managers.
• Prepare HR reports and maintain Sage 300 People data.
• Assist with compliance and policy audits.
• Support wellness, engagement, and EWP/EAP initiatives.

Conocimientos

Employee relations

Industrial relations

CCMA representation

HR compliance

HR reporting

Herramientas

Sage 300 People

Descripción del empleo

Red Ember Recruitment (PTY) Ltd | Contract

Kuilsrivier, South Africa

Red Ember Recruitment is currently recruiting for an experienced People Support Practitioner to join our client for a maternity cover contract.

The successful candidate will support the delivery of People Support strategic priorities and people-enabling solutions across the organisation. This is a broad HR generalist position with a strong focus on Employee Relations, Industrial Relations, employee wellness, performance management, compliance, employee engagement, talent acquisition and HR reporting.

The role requires a technically strong HR professional who is comfortable operating in a fast-paced contact centre environment and providing practical HR support to both employees and management. The source profile specifically requires strong Industrial Relations experience within a Contact Centre/BPO environment, including CCMA representation.

Recruitment & Selection

• Support the Talent Acquisition Specialist throughout the recruitment and selection process.
• Advertise vacancies and screen applications.
• Schedule interviews and coordinate candidate assessments.
• Conduct reference checks.
• Prepare job specifications and job profiles in consultation with line management.
• Manage the administration of appointments, including offer letters and employment contracts.
• Coordinate and facilitate the onboarding process for new employees.
• Manage onboarding questionnaires and interviews.
• Compile onboarding feedback reports.
• Support and monitor probation review processes.

Employee Relations & Industrial Relations

• Provide sound Employee Relations advice to employees and line management.
• Advise on labour legislation, company policies and employment procedures.
• Plan, coordinate and attend disciplinary hearings.
• Prepare disciplinary documentation and warning forms.
• Manage absenteeism in conjunction with line management.
• Support and manage performance improvement processes.
• Provide guidance and advice regarding employee grievances.
• Represent the organisation at CCMA matters where required.

HR Compliance & Reporting

• Prepare and present bi-monthly People Support reports.
• Maintain accurate employee information and records on Sage 300 People .
• Review and update HR policies in line with legislative requirements.
• Assist with employee-file and policy audits.
• Support Employment Equity committee meetings and reporting.
• Ensure HR administration is accurate, compliant and up to date.

People Support & Employee Services

• Coach and mentor line managers and employees on People Support matters.
• Manage employee benefit claims and liaise with relevant service providers.
• Provide employees with information and guidance regarding benefits.
• Compile and deliver People Support training and educational presentations.
• Conduct and analyse employee exit interviews.
• Identify employee retention opportunities.

Employee Wellness & Engagement

• Assist with the development and implementation of employee wellness and engagement initiatives.
• Plan and monitor social committee events and internal branding projects.
• Support organisational culture and values interventions.
• Communicate Employee Wellness Programme (EWP) and Employee Assistance Programme (EAP) matters.
• Manage relationships with relevant wellness service providers.
• Provide employees with appropriate support and guidance regarding EWP/EAP services
  

Requirements

• At least 5 years' experience in an HR Generalist role.
• Proven Industrial Relations experience within a Contact Centre/BPO environment.
• Strong technical HR knowledge.
• Solid understanding of Industrial Relations within a high-volume Contact Centre/BPO environment.
• Proven experience with CCMA representation.
• Exposure to planning and executing employee wellness initiatives.
• Strong working knowledge of Sage 300 People.
• Sound knowledge of applicable South African labour legislation.
• Experience working with electronic employee information systems.

CORE COMPETENCIES

Technical / Functional

• Sage 300 People.
• Microsoft Office Suite.
• Electronic employee information systems.
• Industrial Relations.
• Employee Relations and CCMA processes.

Behavioural

• Strong teamwork and collaboration.
• Excellent written and reporting skills.
• Professional and technically competent.
• Strong planning and organisational ability.