Housekeeping Supervisor (Pretoria)

Elchemie Recruitment; Pretoria; Vor Ort; ZAR 76.000 - 91.000; Vollzeit

Benefits dieser Stelle

Permanent position

Provident fund

Zusammenfassung

Elchemie Recruitment in Gauteng, Pretoria, is seeking a Housekeeping Supervisor with proven leadership in hotel housekeeping to oversee floor operations at Rosebank. You will drive quality assurance, mentor supervisors and room attendants, and act as a trusted link between daily housekeeping, the Executive Housekeeper, and Contract Management.

The ideal candidate has 2–4 years in senior supervisory roles within hotel housekeeping, is adept at audits, staff rostering, and client-facing

Qualifikationen

• Minimum 2–4 years in senior or lead supervisory roles in hotel housekeeping.
• Demonstrated ability to lead teams, perform quality audits and manage room turnarounds.
• Strong client-facing communication and stakeholder management.

Aufgaben

• Direct and oversee shift-to-shift floor activities and staff deployment across teams.
• Conduct high-level room inspections and public area audits to enforce 4/5-star standards.
• Mentor junior supervisors and room attendants; manage rosters and attendance.
• Act as liaison with the client's Executive Housekeeper and site management; handle guest requests.
• Oversee stock controls for linen, amenities, and cleaning chemicals; monitor usage.
• Assist with basic site HR tasks; support safety talks and OHS compliance.

Kenntnisse

Operational Leadership

Quality Assurance

Team Supervision

Client Liaison

Inventory Control

HR Administration

Ausbildung

Matric pass

Hospitality Management/Operations qualification advantageous

Tools

MSDS knowledge

Jobbeschreibung

Job Title: Housekeeping Supervisor

Location: Gauteng - Pretoria

Industry: Hospitality & Facilities Management

Type: Full-Time / Environment: Service Driven

About the Role

Our client is looking for an experienced Housekeeping Supervisor with proven leadership skills and extensive hotel housekeeping experience to oversee floor operations in Rosebank. As the Supervisor, you will act as a key operational anchor on the floor, driving hotel-grade quality assurance, mentoring junior supervisors and room attendants, and serving as a trusted link between daily housekeeping operations, the Executive Housekeeper, and Contract Management.

What you’ll be doing

• Operational Leadership: Direct and oversee shift-to-shift floor activities, taking senior ownership of daily room allocations, staff deployment, and handover execution across teams.
• Quality Assurance & Auditing: Conduct rigorous high-level room inspections (converting Vacant Dirty to Vacant Ready status) and public area audits to enforce uncompromising 4/5-star hospitality hygiene and aesthetic standards.
• Team Supervision & Mentorship: Lead, motivate, and mentor junior supervisors, room attendants, and cleaning staff; manage shift rosters, control absenteeism, and drive continuous on-the-job training.
• Stakeholder & Client Liaison: Act as a key daily liaison with the client's Executive Housekeeper and site management; handle complex guest/client requests, resolve escalated queries promptly, and safeguard SLA compliance.
• Inventory, Cost & Asset Control: Oversee strict daily and monthly stock controls for linen, guest amenities, and cleaning chemicals; monitor chemical dilution ratios and audit equipment maintenance to minimize wastage and control site costs.
• Compliance & HR Administration: Assist Contract Management with basic site HR functions, enforce IR/disciplinary protocols, lead safety toolbox talks, and ensure strict compliance with OHS guidelines.

What you’ll need

• Work Experience: Minimum 2–4 years of senior or lead supervisory experience strictly within Hotel Housekeeping Operations (Commercial Hotels, Resorts, or Luxury Hospitality environments).
• Proven Capabilities: Demonstrated track record in leading teams, conducting quality audits, managing room turnarounds, and handling client-facing communication.
• Technical Industry Expertise: Good knowledge of hotel housekeeping standards, chemical management/MSDS, linen count protocols, and room inspection workflows.
• Interpersonal & Leadership Skills: Exceptional people leadership, diplomacy, problem-solving skills, and the authority to command respect while fostering team cohesion.
• Shift Availability: Fully flexible and prepared to work rotating shift schedules, including night shifts, weekends, and public holidays as required by hotel operations.
• Transport: Must have reliable, dependable transport to ensure punctual arrival for shift handovers in Rosebank.
• Education: Matric pass required; Tertiary qualification in Hospitality Management or Operations is highly advantageous.

What is in it for you?

• Stability & Career Elevation: Permanent position with a major national service provider, structured to fast-track high performers into Assistant Contract Manager and Contract Manager roles.
• R7 500 CTC (includes 5.25% provident fund contribution).
• Professional Environment: A high-performance culture that values senior leadership, operational ownership, and service excellence.

A Few Things to Know

• Schedule: Shift work required (flexible rotation across days, nights, weekends, and holidays).
• Transport: Reliable transport to ensure punctual arrival for shift handovers in Sunnyside (Pretoria) is essential.

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