Housekeeping Supervisor (Pretoria)

Elchemie; Gauteng; On-site; ZAR 60,000 - 100,000; Full time

Job summary

Elchemie in South Africa seeks a Senior Hotel Housekeeping Operations Lead to direct shift-to-shift activities, oversee room turnarounds, and supervise housekeeping teams in Rosebank.

You will partner with the client’s Executive Housekeeper, enforce strict hygiene standards, manage stock controls for linen and chemicals, and drive safety and HR administration in line with OHS guidelines.

Qualifications

• 3–5 years of senior/lead supervisory experience in hotel housekeeping operations.
• Proven ability to lead teams, conduct senior-level quality audits, and manage room turnarounds.
• Expert knowledge of hotel housekeeping standards, chemical management, linen protocols, and room inspections.
• Strong interpersonal and leadership skills with diplomacy and problem-solving abilities.
• Flexible to work rotating shifts, including nights, weekends and holidays.
• Reliable transport to Rosebank for shift handovers.
• Matric pass; tertiary qualification in Hospitality Management or Operations preferred.

Responsibilities

• Direct and oversee shift-to-shift floor activities, staff deployment, and handovers.
• Conduct high-level room inspections and public area audits to maintain hygiene standards.
• Lead, mentor junior staff; manage rosters and reduce absenteeism.
• Liaise with client’s Executive Housekeeper and site management; handle guest requests.
• Oversee stock controls for linen, amenities, and cleaning chemicals; monitor usage.
• Assist Contract Management with basic HR functions and ensure OHS compliance.

Skills

Senior leadership

Quality audits

Team supervision

Client liaison

Inventory control

HR administration

Education

Matric pass

Hospitality Operations qualification

Job description

What you’ll be doing

• Senior Operational Leadership: Direct and oversee shift-to-shift floor activities, taking senior ownership of daily room allocations, staff deployment, and handover execution across teams.
• Advanced Quality Assurance & Auditing: Conduct rigorous high-level room inspections (converting Vacant Dirty to Vacant Ready status) and public area audits to enforce uncompromising 4/5-star hospitality hygiene and aesthetic standards.
• Team Supervision & Mentorship: Lead, motivate, and mentor junior supervisors, room attendants, and cleaning staff; manage shift rosters, control absenteeism, and drive continuous on-the-job training.
• Stakeholder & Client Liaison: Act as a key daily liaison with the client's Executive Housekeeper and site management; handle complex guest/client requests, resolve escalated queries promptly, and safeguard SLA compliance.
• Inventory, Cost & Asset Control: Oversee strict daily and monthly stock controls for linen, guest amenities, and cleaning chemicals; monitor chemical dilution ratios and audit equipment maintenance to minimize wastage and control site costs.
• Compliance & HR Administration: Assist Contract Management with basic site HR functions, enforce IR/disciplinary protocols, lead safety toolbox talks, and ensure strict compliance with OHS guidelines.

What you’ll need

• Work Experience: Minimum 3–5 years of senior or lead supervisory experience strictly within Hotel Housekeeping Operations (Commercial Hotels, Resorts, or Luxury Hospitality environments).
• Proven Senior Capabilities: Demonstrated track record in leading teams, conducting senior-level quality audits, managing room turnarounds, and handling client-facing communication.
• Technical Industry Expertise: Expert knowledge of hotel housekeeping standards, chemical management/MSDS, linen count protocols, and room inspection workflows.
• Interpersonal & Leadership Skills: Exceptional people leadership, diplomacy, problem-solving skills, and the authority to command respect while fostering team cohesion.
• Shift Availability: Fully flexible and prepared to work rotating shift schedules, including night shifts, weekends, and public holidays as required by hotel operations.
• Transport: Must have reliable, dependable transport to ensure punctual arrival for shift handovers in Rosebank.
• Education: Matric pass required; Tertiary qualification in Hospitality Management or Operations is highly advantageous.

What is in it for you?

• Stability & Career Elevation: Permanent position with a major national service provider, structured to fast-track high performers into Assistant Contract Manager and Contract Manager roles.
• Competitive Remuneration: R9 000 CTC (includes 5.25% provident fund contribution).
• Professional Environment: A high-performance culture that values senior leadership, operational ownership, and service excellence.

A Few Things to Know

• Schedule: Shift work required (flexible rotation across days, nights, weekends, and holidays).
• Transport: Reliable transport to ensure punctual arrival for shift handovers in Rosebank is essential.

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