Housekeeping Supervisor Sandton

Elchemie; Johannesburg; On-site; ZAR 76,000 - 91,000; Full time

Job summary

Elchemie in Johannesburg is seeking a Floor Supervisor for Hotel Housekeeping who will lead guest room inspections and uphold strict cleanliness standards across public areas. You will supervise a team, manage rostering, and ensure smooth day-to-day operations.

Key duties include quality control, staff coaching, HR support, health and safety compliance, and reporting maintenance issues. The role requires flexible shifts (days/nights, weekends) and reliable transport to Sandton for handovers.

Qualifications

• Proven supervisory experience in hotel housekeeping operations.
• Strong interpersonal and client-facing communication skills.
• Ability to coordinate shift rosters and team activities.

Responsibilities

• Floor supervision and quality control of guest rooms and public areas.
• Lead and roster the housekeeping team; briefings and attendance tracking.
• Maintain guest and client satisfaction; address queries and meet SLAs.
• Monitor chemicals and consumables; support stock takes and reporting.
• Provide on-the-job training and HR support to junior staff; enforce IR policies.
• Report maintenance issues promptly and ensure OH&S compliance.

Skills

Supervisory experience

Interpersonal skills

Shift rostering

Job description

What youll be doing

Floor Supervision & Quality Control: Conduct regular inspections of guest rooms (transitioning Vacant Dirty to Vacant Ready) and public areas to uphold strict hotel cleanliness standards. Team Leadership & Rostering: Assist with room allocations, shift rostering, daily briefings, attendance tracking, and packing/issuing GSA caddies and linen. Guest & Client Satisfaction: Maintain professional relationships with hotel guests and client management, address minor queries immediately, and ensure strict SLA compliance. Resource & Chemical Control: Monitor daily consumption of cleaning chemicals and consumables, assist with monthly stock takes, and ensure equipment is properly maintained and reported. Staff Development & HR Support: Provide hands-on, on-the-job training for junior cleaning staff, assist with basic HR matters, and enforce company IR policies. Health, Safety & Maintenance: Timely report maintenance issues, conduct toolbox talks, and strictly adhere to Occupational Health & Safety (OHS) protocols.

What youll need

Work Experience: Proven supervisory experience strictly within Hotel Housekeeping Operations (Hotels, Resorts, or Boutique Hospitality environments). Industry Knowledge: Hands-on understanding of room inspection workflows, hotel hygiene standards, chemical safety/MSDS, linen management, and room turnaround procedures. People & Client Skills: Strong interpersonal and communication skills with the ability to manage junior staff with respect, maintain teamwork, and handle client interactions professionally. Shift Availability: Fully available and willing to work flexible shift rosters, including day/night rotations, weekends, and public holidays as required by hotel operations. Transport: Must have reliable, dependable transport to and from work in Sandton for scheduled shift handovers. Compliance: Solid understanding of workplace health and safety (OHS) procedures and basic HR/disciplinary processes.

What is in it for you?

Stability & Growth: Permanent opportunity with a major national service provider, offering structured career development pathways into Contract Management. Competitive Remuneration: R7 500 CTC (includes 5.25% provident fund contribution). Dynamic Environment: A supportive, quality-focused culture built on teamwork, integrity, and service excellence

A Few Things to Know

Environment: Active, fast-paced, and service-intensive floor supervision. Schedule: Shift work required (flexible rotation across days, nights, weekends, and holidays). Transport: Reliable transport to ensure punctual arrival for shift handovers in Sandton is essential.