Contract Manager Housekeeping (Kimberley)

Elchemie Recruitment; Noord-Kaap; On-site; ZAR 152,000 - 190,000; Full time

Benefits offered by this job

Provident fund

Job summary

Elchemie Recruitment is seeking a hands-on Contract Manager – Housekeeping to lead on-site cleaning operations in Kimberley, Northern Cape. You will manage housekeeping staff, coordinate with the hotel Executive Housekeeper, and ensure service excellence across shifts.

The ideal candidate has 2–5 years of contract management within housekeeping, strong people skills, knowledge of OHS and Labour legislation, and the ability to maintain hotel-grade hygiene and guest satisfaction.

Qualifications

• Contract management or supervisory experience within housekeeping in hotel/hospitality.
• Knowledge of hotel housekeeping standards and guest satisfaction.
• Willing to work flexible shifts including weekends/holidays.
• Reliable transport to and from work.
• Understanding of South African labour legislation (BCEA, LRA) and OHS standards.

Responsibilities

• Lead and mentor housekeeping staff across rotating shifts.
• Collaborate with the client's Executive Housekeeper and site management; manage client queries and requirements.
• Oversee daily cleaning operations, hygiene standards, room turnarounds and inspections.
• Conduct regular SLA feedback meetings and drive service improvements.
• Monitor contract profitability, wage costs, and asset registers; audit chemical/equipment usage.
• Ensure strict Occupational Health and Safety compliance and audit readiness.

Skills

Contract management

Team leadership

Housekeeping operations

People management

Client liaison

OHS compliance

Education

Matric

Hospitality/Facilities Mgmt qualification

Job description

Job Title: Contract Manager – Housekeeping

Location: Kimberley - Northern Cape

Industry: Hospitality & Facilities Management

Type: Full-Time / Environment: Fast Past Hospitality & Services Driven

About the Role

Our client is looking for a hands‑on, results‑driven Contract Manager - Housekeeping with exceptional people skills and specialized experience in Housekeeping and Cleaning Operations within the Hotel and Hospitality sectors to join their team in Kimberley - Northern Cape. In this role, outstanding interpersonal skills are key. The successful candidate will actively manage and motivate on‑site cleaning staff, work hand‑in‑hand with the hotel Executive Housekeeper, and act as a professional, client‑facing representative to ensure seamless operations and service excellence

• Team Leadership & People Management: Direct, motivate, and mentor site cleaning teams and room attendants across rotating shifts; foster a positive working environment, handle shift rosters, manage absenteeism, and conduct hands‑on training.
• Client & Housekeeper Collaboration: Work closely in tandem with the client’s Executive Housekeeper and site management; maintain open communication channels and directly handle client queries, feedback, and operational requirements.
• Housekeeping & Operational Excellence: Oversee daily cleaning operations, enforcing hotel‑grade hygiene standards, room turnarounds, and room inspection protocols across designated properties.
• SLA & Relationship Management: Conduct regular SLA feedback meetings with hotel management, proactively resolve complaints, and ensure continuous service improvements.
• Financial & Resource Control: Monitor contract profitability, manage site budgets, control wage costs, audit cleaning chemical/equipment usage, and maintain accurate asset registers.
• Health & Safety Compliance: Enforce strict Occupational Health and Safety (OHS) standards, color‑coding protocols, chemical safety (MSDS), and audit readiness.

What you’ll need

• Minimum 2–5 years of contract management or supervisory experience strictly within Housekeeping and Cleaning Services (Hotel, Resort, Lodge, or Boutique Hospitality environment).
• Industry Knowledge: In‑depth knowledge of hotel housekeeping standards, cleaning methodologies, chemical management, room inspection workflows, and guest satisfaction standards.
• Shift Availability: Fully available and willing to work flexible shift rosters, including weekends and public holidays as dictated by operational needs.
• Transport: Must have reliable, dependable transport to and from work for scheduled shift times.
• Compliance & HR: Solid understanding of South African labour legislation (BCEA, LRA), OHS standards, and performance management.
• Gr12 Matric Pass - Tertiary qualification in Hospitality Management, Facilities Management, or Operations is advantageous.
• Exceptional interpersonal, communication, and relationship‑building skills with a proven ability to lead and manage cleaning teams while dealing diplomatically with clients and Executive Housekeepers.

What is in it for you?

• Competitive Remuneration: R13 600 CTC (includes 5.25% provident fund contribution).
• Dynamic Environment: A high‑performance culture that values strong leadership, team development, and service excellence.
• Stability & Growth: Permanent position with a leading national service provider and a structured pathway toward Area Manager or Operations Manager roles.

A Few Things to Know

• Environment: Fast‑paced, service‑intensive, and people‑centric.
• Schedule: Shift work required (day, night, weekend, and holiday rotations depending on site requirements).
• Transport: Reliable transport to ensure punctual arrival for shift handovers is essential.

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