Housekeeping Manager - Luxury Urban Hotel

Placements24; LegKraal Gate; Hybrid; ZAR 550,000 - 850,000; Full time

Benefits offered by this job

Remote work flexibility

Growth opportunities within a luxury品牌

Job summary

Placements24 is recruiting a Housekeeping Manager for a luxury hotel in Mahikeng, North West. This remote-first role focuses on strategic planning, quality control, and team leadership to uphold immaculate guest rooms and public areas, while maintaining brand standards.

You will develop standards and procedures, supervise a large housekeeping team, manage inventories and budgets, and liaise with Front Office and Maintenance to ensure a seamless guest experience.

Qualifications

• Minimum of 5 years of housekeeping management experience.
• Proven ability to lead large teams in luxury settings.
• Strong knowledge of cleaning protocols and safety.
• Experience with hotel management software.
• Excellent organizational and communication skills.
• Ability to work remotely with strong oversight.

Responsibilities

• Develop and implement departmental standards and procedures for housekeeping and laundry operations.
• Manage, train, and supervise the housekeeping team, ensuring efficiency and high performance.
• Oversee the inspection of guest rooms and public areas to ensure the highest standards of cleanliness and presentation.
• Manage inventory of linens, guest amenities, cleaning supplies, and equipment.
• Control departmental expenses, including labor, supplies, and equipment, ensuring budget adherence.
• Develop and implement staff schedules to ensure adequate coverage.
• Ensure compliance with all health, safety, and sanitation regulations.
• Handle guest requests and concerns related to housekeeping services promptly and professionally.
• Liaise with other departments (e.g., Front Office, Maintenance) to ensure seamless guest experience.
• Implement sustainable housekeeping practices where applicable.

Job description

About the Role

Our client, a sophisticated luxury hotel located in a prime urban setting, is seeking a meticulous and experienced Housekeeping Manager to oversee all aspects of housekeeping and laundry operations. This is a remote-first role, focused on strategic planning, quality control, and team management, ensuring immaculate standards across all guest rooms and public areas. The ideal candidate possesses a sharp eye for detail, a strong understanding of cleaning protocols, inventory management, and staff supervision. You will be responsible for setting high standards of cleanliness, managing the housekeeping team effectively, controlling departmental costs, and ensuring guest satisfaction through immaculate environments. This position requires exceptional organizational skills, leadership acumen, and the ability to maintain brand standards remotely through robust communication and performance monitoring systems. You will play a key role in upholding the hotel's reputation for excellence and luxury.

Key Responsibilities

• Develop and implement departmental standards and procedures for housekeeping and laundry operations.
• Manage, train, and supervise the housekeeping team, ensuring efficiency and high performance.
• Oversee the inspection of guest rooms and public areas to ensure the highest standards of cleanliness and presentation.
• Manage inventory of linens, guest amenities, cleaning supplies, and equipment.
• Control departmental expenses, including labor, supplies, and equipment, ensuring budget adherence.
• Develop and implement staff schedules to ensure adequate coverage.
• Ensure compliance with all health, safety, and sanitation regulations.
• Handle guest requests and concerns related to housekeeping services promptly and professionally.
• Liaise with other departments (e.g., Front Office, Maintenance) to ensure seamless guest experience.
• Implement sustainable housekeeping practices where applicable.

Requirements

• Minimum of 5 years of experience in housekeeping management, preferably in a luxury hotel or high-end establishment.
• Proven track record in managing and motivating a large housekeeping team.
• Strong knowledge of cleaning techniques, chemical safety, and sanitation standards.
• Excellent organizational, time management, and problem-solving skills.
• Proficiency in hotel management software and MS Office Suite.
• Ability to manage budgets and control inventory effectively.
• Strong communication and interpersonal skills, suitable for remote management.
• Attention to detail and a commitment to maintaining impeccable standards.
• Ability to work independently and take initiative.
• A qualification in Hospitality Management or a related field is advantageous.

Benefits

• Competitive annual salary of ZAR.
• Remote work flexibility, offering a significant work-life balance advantage.
• Opportunities for professional growth and career advancement within a luxury hotel brand.
• Access to advanced hotel management systems and training.
• Contribute to the impeccable standards of a high-profile urban hotel.
• Be a key part of a renowned establishment in Mahikeng, North West (reporting structure focused on strategic oversight, not daily on-site presence).