Guest Experience Host (Guest Relations)

HotelJobs; Cape Town; Vor Ort; ZAR 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Staff meals on duty

Medical aid contributions

Provident fund

Team culture

Zusammenfassung

The President Hotel is seeking a warm, engaging Guest Experience Host with at least 2 years’ guest relations or front-of-house experience in a 4- or 5-star hotel. You’ll welcome guests, recognise repeat guests, host VIPs and coordinate special requests to create memorable stays.

Join a busy front office and guest experience team in Cape Town, delivering personalised service, handling inquiries, and maintaining guest profiles with precision. A competitive salary and team culture await.

Qualifikationen

• Grade 12 is required.
• 2 years’ guest relations or front-of-house experience in a 4- or 5-star hotel.
• Hospitality management diploma or certificate is advantageous.
• Strong knowledge of guest relations, VIP hosting, complaint handling and service recovery.
• Proficiency in OPERA PMS and Microsoft Office.
• Experience managing guest profiles and preferences.
• Excellent communication and interpersonal skills.
• Professional grooming and confidence hosting VIP guests.
• Strong organisational and multitasking abilities.
• Ability to stay calm and solutions-focused in challenging situations.
• Knowledge of Cape Town attractions and experiences.
• Willingness to work shifts, evenings, weekends and public holidays.
• Updated CV with contactable references.

Aufgaben

• Welcoming guests and creating a seamless, personalised experience from arrival to departure.
• Engaging with guests, anticipating needs and recognising repeat guests.
• Hosting VIPs and coordinating special requests and celebrations.
• Handling queries, feedback and complaints and driving resolution.
• Maintaining accurate guest profiles and preferences in hotel systems.
• Recommending Cape Town attractions, restaurants and experiences.
• Coordinating with Front Office, Concierge, Housekeeping, F&B and other departments.

Kenntnisse

Guest relations

Front-of-house experience

VIP hosting

Communication skills

Interpersonal skills

Problem solving

Shift work

Team coordination

Guest preferences

Calm under pressure

Ausbildung

Grade 12

Hospitality management diploma

Tools

OPERA PMS

Microsoft Office

Jobbeschreibung

Every exceptional stay begins with a warm welcome and a host who truly cares. At The President Hotel, every guest interaction is an opportunity to exceed expectations. As we continue our journey toward luxury, we’re looking for a warm, engaging Guest Experience Host with at least 2 years’ guest relations or front-of-house experience within a 4-star or 5-star hotel. If you connect naturally with people and take pride in creating personalised, memorable stays, this opportunity is for you.

Minimum Requirements

• Grade 12
• Minimum 2 years’ guest relations or front-of-house experience within a 4-star or 5-star hotel.
• Hospitality Management diploma or certificate is advantageous.
• Strong knowledge of guest relations, VIP hosting, complaint handling and service recovery.
• Proficiency in OPERA PMS and Microsoft Office.
• Experience managing guest profiles, preferences and special requests.
• Excellent communication and interpersonal skills, with confidence engaging guests from diverse backgrounds.
• Professional grooming and confidence when hosting VIP and high-profile guests.
• Strong organisational, multitasking and problem-solving skills.
• Ability to remain calm and solutions-focused in challenging situations.
• Good knowledge of Cape Town attractions, restaurants, activities and cultural experiences.
• Ability to work within a busy Front Office and Guest Experience team.
• Availability to work shifts, evenings, weekends and public holidays.
• Updated CV with and contactable references.

What You’ll Be Doing

• Welcoming guests and creating a seamless, personalised experience from arrival to departure.
• Engaging with guests, anticipating their needs and recognising repeat guests and preferences.
• Hosting VIPs and coordinating special requests, celebrations and personalised touches.
• Handling queries, feedback and complaints, taking ownership of concerns and following through to resolution.
• Maintaining accurate guest profiles, preferences and requests in hotel systems.
• Recommending Cape Town attractions, restaurants and experiences.
• Coordinating with Front Office, Concierge, Housekeeping, F&B and other departments to deliver guest requests.
• Maintaining professional presentation and consistently high service standards.

Why Join The President Hotel

Join Cape Town’s Most Loved Hotel and be part of our journey toward luxury. Develop your guest relations and VIP hosting skills alongside experienced hospitality professionals while creating memorable stays for guests from around the world.

We offer a competitive salary, company contributions toward medical aid and provident fund, staff meals on duty and an outstanding team culture.