Comms Centre Agent (Reservations)

President Hotel; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

The President Hotel in Bantry Bay, Cape Town, is seeking an experienced Reservationist (Comms Centre Agent) to ensure accurate bookings and exceptional guest service across a high-volume hotel with 349 rooms.

Ideal candidates have at least two years in reservations, strong OPERA PMS skills, and the ability to handle inquiries via phone, email and online channels while maintaining attention to detail and a proactive, guest-focused approach.

Qualifications

• Minimum 2 years' dedicated reservations experience within a large, high-volume city hotel.
• Excellent telephone, email and administrative skills with strong attention to detail.
• Ability to manage multiple enquiries and work independently during late and overnight shifts.

Responsibilities

• Process reservations, amendments and cancellations accurately on OPERA PMS.
• Respond promptly and professionally to telephone, email and online enquiries.
• Capture guest details, rates, packages and special requests correctly.
• Monitor availability and follow hotel procedures and rate strategies.
• Upsell room categories, packages and hotel services where appropriate.
• Resolve booking queries and coordinate guest requirements with relevant departments.
• Maintain accurate records and consistent service standards across all shifts.

Skills

Reservations experience

Phone & email communication

Guest service orientation

Education

Grade 12

Tools

OPERA PMS

Job description

Every memorable stay starts with a reservation handled with care, accuracy and exceptional service.

At The President Hotel in Bantry Bay, Cape Town, we're looking for an experienced Reservationist (Comms Centre Agent) to help create a seamless guest journey from the first enquiry.

As we continue our journey toward luxury, you'll play an important role in ensuring accurate bookings and professional guest service within our busy 349-room hotel.

MINIMUM REQUIREMENTS

• Grade 12.
• Minimum 2 years' dedicated reservations experience within a large, high-volume city hotel.
• Strong practical experience using OPERA PMS is essential.
• Experience managing bookings, amendments and cancellations across direct and online channels.
• Understanding of room types, rates, packages, availability and basic revenue management.
• Excellent telephone, email and administrative skills, with strong attention to detail.
• Ability to manage multiple enquiries and work independently during late and overnight shifts.
• Willingness to work rotating shifts: 07h00-16h00, 14h00-23h00 and 23h00-08h00, including weekends and public holidays.
• Reliable transport, particularly for late and overnight shifts.
• South African ID and an updated CV with contactable references.

KEY RESPONSIBILITIES

• Process reservations, amendments and cancellations accurately on OPERA PMS.
• Respond promptly and professionally to telephone, email and online enquiries.
• Capture guest details, rates, packages and special requests correctly.
• Monitor availability and follow hotel procedures and rate strategies.
• Upsell room categories, packages and hotel services where appropriate.
• Resolve booking queries and coordinate guest requirements with relevant departments.
• Maintain accurate records and consistent service standards across all shifts.

WHY JOIN THE PRESIDENT HOTEL

Join Cape Town's Most Loved Hotel and be part of our journey toward luxury. Develop your reservations and guest service skills alongside experienced hospitality professionals in a busy hotel operation.

We offer a competitive salary, company contributions toward benefits and an outstanding team culture where you can contribute, grow and feel part of the team.