Hotel Assistant

AngelCare; Pietermaritzburg; On-site; ZAR 150,000 - 210,000; Full time

Job summary

Msuez Uk in Pietermaritzburg, South Africa, is hiring a Hotel Assistant in a full-time, permanent capacity. This role offers clear opportunities for growth within the hospitality sector and a friendly, team‑oriented work environment.

You will greet guests and assist with check-in and check-out, respond to inquiries, and help maintain the cleanliness and presentation of guest rooms and public areas. The job may include breakfast preparation, fulfilling guest requests promptly, monitoring

Qualifications

• High School diploma or equivalent.
• Previous hospitality experience preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Flexibility to work weekends and holidays.
• Strong attention to detail and professionalism.
• Ability to stand for extended periods and lift up to 25 pounds.

Responsibilities

• Greet and assist guests with check-in and check-out procedures
• Respond to guest inquiries and requests in a timely and professional manner
• Maintain the cleanliness and presentation of the hotel, including guest rooms, public areas, and back-of-house areas
• Assist with the preparation and serving of breakfast, if required
• Ensure all guest requests and complaints are addressed and resolved promptly
• Assist with monitoring and maintaining inventory levels of supplies and amenities
• Collaborate with other team members to ensure a smooth and efficient operation
• Adhere to all hotel policies and procedures, including safety and security protocols
• Uphold the company's standards of excellent customer service at all times

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Stress management

Flexible hours

Weekend availability

Physical stamina

Education

High School Diploma or equivalent

Job description

We are seeking a highly motivated and customer-oriented individual to join our team as a Hotel Assistant at Msuez Uk in Pietermaritzburg, South Africa. This is a full-time, permanent position that offers excellent opportunities for growth and development within the hospitality industry.

Location: Pietermaritzburg, South Africa

Contract: Full-time, Permanent

Key Responsibilities

• Greet and assist guests with check-in and check-out procedures
• Respond to guest inquiries and requests in a timely and professional manner
• Maintain the cleanliness and presentation of the hotel, including guest rooms, public areas, and back-of-house areas
• Assist with the preparation and serving of breakfast, if required
• Ensure all guest requests and complaints are addressed and resolved promptly
• Assist with monitoring and maintaining inventory levels of supplies and amenities
• Collaborate with other team members to ensure a smooth and efficient operation
• Adhere to all hotel policies and procedures, including safety and security protocols
• Uphold the company's standards of excellent customer service at all times

Qualifications

• High School Diploma or equivalent
• Previous experience in the hospitality industry is preferred
• Excellent communication and interpersonal skills
• Strong attention to detail and ability to multitask
• Ability to work in a fast-paced environment and handle stressful situations calmly
• Must be able to work flexible hours, including weekends and holidays
• Must be able to stand for extended periods and lift up to 25 pounds

Benefits and Pay

• We offer a competitive salary and benefits package, as well as a positive and supportive work environment.