Hotel Receptionist

AngelCare; Durban North; On-site; ZAR 95,000 - 140,000; Full time

Job summary

Msuez Uk in Durban North seeks a Hotel Receptionist to welcome guests and ensure a pleasant stay. You will manage check-ins/outs, assist with reservations, and provide information about services and local attractions.

The role requires professional communication, a friendly demeanor, and coordination with other departments. Responsibilities include handling inquiries, processing payments, maintaining desk organization, and supporting tours or transportation requests.

Qualifications

• High school diploma or equivalent.
• Previous customer service or hospitality experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Proficient in Microsoft Office; knowledge of reservation systems is a plus.

Responsibilities

• Greet and welcome guests in a professional and friendly manner.
• Check-in and check-out guests, collecting and recording information.
• Handle guest inquiries, requests and complaints promptly.
• Maintain a clean and organized front desk.
• Answer phone calls and direct to appropriate department.
• Process payments and keep accurate records.
• Collaborate with hotel departments to ensure smooth operations.
• Assist with reservations and room assignments.
• Provide information about facilities, services, and local attractions.
• Arrange special requests (tours, transportation).
• Keep updated on promotions and events.
• Follow all hotel policies and safety procedures.
• Perform other duties as assigned by Front Office Manager or Hotel Manager.

Skills

Communication skills

English fluency

Interpersonal skills

Organizational skills

Time management

Hospitality basics

Education

High school diploma

Tools

Microsoft Office

Reservation systems

Job description

Permanent

Company Overview

Msuez Uk is a leading hotel chain in Durban North, South Africa, offering luxurious accommodations and exceptional service to our guests. Our mission is to provide a comfortable and memorable experience for every guest, and we are looking for a highly motivated and customer-oriented individual to join our team as a Hotel Receptionist.

Job Description

As a Hotel Receptionist, you will be the first point of contact for our guests and will play a crucial role in providing a warm and welcoming atmosphere. You will be responsible for ensuring that all guests receive exceptional service and have a pleasant stay at our hotel.

Key Responsibilities

• Greet and welcome guests in a professional and friendly manner


• Check-in and check-out guests, ensuring all necessary information is obtained and accurately recorded


• Handle guest inquiries, requests, and complaints promptly and efficiently


• Maintain a clean and organized front desk area


• Answer phone calls and redirect them to the appropriate department or take messages


• Process payments and maintain accurate records of all transactions


• Collaborate with other hotel departments to ensure smooth operations and guest satisfaction


• Assist with reservations and room assignments


• Provide information about hotel facilities, services, and local attractions


• Handle guest requests for special arrangements or services, such as booking tours or transportation


• Maintain knowledge of current promotions, events, and special offers


• Follow all hotel policies and procedures, including safety and security protocols


• Perform other duties as assigned by the Front Office Manager or Hotel Manager

Qualifications

• High school diploma or equivalent required


• Previous experience in a customer service or hospitality role preferred


• Excellent communication and interpersonal skills


• Strong organizational and time-management skills


• Ability to work in a fast-paced environment and handle multiple tasks simultaneously


• Proficient in Microsoft Office and other relevant software


• Knowledge of reservation systems is a plus


• Fluency in English, both written and verbal


• Must be able to work flexible hours, including evenings, weekends, and holidays

We offer a competitive salary and benefits package, as well as opportunities for career growth and development within our company.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.