Hotel Operations Supervisor - Soweto

Placements24; Soweto; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Staff meals

Uniform provided

Employee discounts

Advancement opportunities

Community involvement

Job summary

Placements24 in Soweto seeks a Hotel Operations Supervisor to oversee daily operations across front desk, housekeeping, and guest services, ensuring smooth service and guest satisfaction.

The role requires at least 2 years in hotel operations, strong communication, and leadership. This is a hands-on position in a community-focused hotel in Gauteng, offering opportunities for growth.

Qualifications

• Minimum 2 years in hotel operations or supervisory role.
• Good understanding of front desk and housekeeping operations.
• Excellent customer service and communication skills.
• Ability to lead and motivate a team.
• Familiarity with PMS is an advantage.
• Strong organizational skills and attention to detail.
• Willingness to work weekends/public holidays.
• Knowledge of Soweto area beneficial.
• High school diploma or equivalent; further hospitality training a plus.

Responsibilities

• Supervise daily hotel operations across departments.
• Assist front desk operations including check-in/check-out and reservations.
• Support housekeeping to maintain cleanliness and standards.
• Address guest inquiries promptly and professionally.
• Train and mentor junior staff.
• Ensure compliance with policies and safety standards.
• Assist inventory management for operational supplies.
• Conduct facility inspections for quality and guest comfort.
• Support management in implementing improvements.
• Maintain effective cross-department communication.
• Contribute to welcoming atmosphere for guests and staff.

Skills

Customer service

Team leadership

Communication skills

Organizational skills

Flexibility

Education

High school diploma or equivalent

Hospitality training (plus)

Tools

PMS (hotel management system)

Job description

About the Role

Our client, a community-focused hotel in the vibrant heart of Soweto, Gauteng , is seeking a dedicated and proactive Hotel Operations Supervisor. This role is essential for ensuring the smooth and efficient running of daily hotel operations, contributing to a positive guest experience and maintaining high standards of service. You will work closely with the hotel management team and oversee various departments, including front desk, housekeeping, and general guest services, providing guidance and support to staff members. The ideal candidate will have a strong foundation in hospitality operations, excellent communication skills, and a commitment to customer satisfaction. Joining our team in Soweto offers a rewarding opportunity to contribute to the local hospitality scene and develop your career within a supportive environment. This position is ideal for an aspiring hospitality professional looking to take on more responsibility and make a tangible difference in guest satisfaction.

Key Responsibilities

• Supervise daily operations of the hotel, ensuring all departments function effectively.
• Assist in managing front desk operations, including check-in/check-out, reservations, and guest services.
• Support the housekeeping team in maintaining cleanliness and presentation standards throughout the hotel.
• Address guest inquiries and concerns promptly and professionally, ensuring satisfactory resolutions.
• Train and mentor junior staff members, fostering a positive and productive work environment.
• Ensure compliance with hotel policies, procedures, and safety standards.
• Assist in inventory management and control for operational supplies.
• Conduct regular inspections of hotel facilities to ensure quality and guest comfort.
• Support the hotel management team in implementing operational improvements.
• Maintain effective communication between different hotel departments.
• Contribute to a welcoming atmosphere for all guests and staff.

Requirements

• Minimum of 2 years of experience in a hotel operations or supervisory role.
• Good understanding of hotel front desk and housekeeping operations.
• Excellent customer service and communication skills.
• Ability to lead and motivate a team.
• Basic knowledge of hotel management systems (PMS) is an advantage.
• Strong organizational skills and attention to detail.
• Ability to work flexible hours, including weekends and public holidays.
• A positive attitude and a willingness to learn and grow in the hospitality industry.
• Familiarity with the Soweto area and its community dynamics is beneficial.
• High school diploma or equivalent; further hospitality training is a plus.

Benefits

• Competitive salary package.
• Opportunity to gain valuable experience in hotel management in Soweto .
• Staff meals and uniform provided.
• Employee discounts on hotel services.
• Supportive work environment with opportunities for advancement.
• Contribution to a growing hospitality presence in the local community.