Hotel Duty Manager

Placements24; Sandton; On-site; ZAR 420,000 - 620,000; Full time

Benefits offered by this job

Bonuses

Health insurance

Accommodation discounts

Dining discounts

Career progression

Job summary

Placements24 in Sandton, Gauteng, is seeking a highly capable Hotel Duty Manager to oversee daily operations across all departments during shifts in a luxury hotel. You will lead Front Office, F&B, Housekeeping and Maintenance, drive guest satisfaction, manage budgets, train staff, and ensure safety and service standards in a fast-paced environment.

The role requires strong leadership, calm under pressure, and hands-on expertise with PMS software; a track record in luxury hospitality is

Qualifications

• Experience as Duty Manager in a luxury hotel.
• Strong leadership and communication skills.
• Ability to manage multiple departments and operate under pressure.

Responsibilities

• Oversee hotel operations during shifts across all departments.
• Motivate, train, and supervise staff to maintain service standards.
• Handle guest concerns promptly to ensure satisfaction.
• Ensure compliance with hotel policies and safety procedures.
• Assist in budgets and cost-control to optimize revenue.
• Conduct regular premises inspections for safety and presentation.

Skills

Leadership

Guest service

Operational management

PMS software

Tools

PMS Software

Job description

About the Role

Our client, a prominent hotel in the bustling business district of Sandton , is seeking a highly capable and experienced Hotel Duty Manager . You will be responsible for overseeing the hotel's daily operations across all departments during your shift, ensuring the highest standards of guest service, operational efficiency, and staff performance. This critical role demands strong leadership, exceptional problem-solving skills, and the ability to manage diverse teams effectively in a fast-paced luxury environment. The successful candidate will contribute significantly to the hotel's reputation for excellence in Gauteng's premier financial hub.

Key Responsibilities

• Oversee all hotel operations during assigned shifts, ensuring smooth functioning of all departments.
• Manage and motivate the hotel staff, providing guidance, training, and support.
• Handle guest concerns and complaints promptly and professionally to ensure guest satisfaction.
• Ensure adherence to all hotel policies, procedures, and service standards.
• Assist in managing budgets, controlling costs, and optimizing revenue opportunities.
• Conduct regular inspections of the hotel premises to ensure safety, security, and presentation standards are maintained.

Requirements

• Proven experience as a Duty Manager or in a similar senior management role within a luxury hotel.
• Strong understanding of hotel operations across Front Office, Food & Beverage, Housekeeping, and Maintenance.
• Excellent leadership, communication, and interpersonal skills.
• Ability to remain calm and effective under pressure.
• Proficiency in hotel management software (PMS) and standard office applications.
• A commitment to delivering exceptional guest experiences.

Benefits

• Competitive salary with performance-based bonuses.
• Comprehensive health insurance and retirement benefits.
• Generous accommodation and dining discounts.
• Opportunities for career advancement within a reputable hotel group.
• A dynamic and challenging work environment in the heart of Sandton .