Hotel General Manager

Placements24; Midrand; On-site; ZAR 1,200,000 - 2,200,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Medical aid

Retirement fund

Professional development

Housing allowance

Job summary

Placements24 in Midrand is seeking an experienced Hotel General Manager to oversee daily operations and drive guest satisfaction at a premier property. You will lead all departments, optimize revenue, and foster a high-performance team focused on service excellence.

The role requires a proven track record in hospitality leadership, strong P&L control, and strategic planning. A degree in Hospitality Management or Business Administration is preferred.

Qualifications

• Proven experience as a Hotel General Manager or senior hospitality leader.
• Experience in revenue management and controlling P&L.
• Strong leadership and communication skills.
• Understanding of hotel operations and guest service best practices.
• Degree in Hospitality Management or related field preferred.

Responsibilities

• Oversee all hotel operations including guest services, housekeeping, F&B, and maintenance.
• Develop and implement strategic business plans to hit revenue targets.
• Lead and develop hotel staff with ongoing training and feedback.
• Maintain guest satisfaction by monitoring feedback and addressing issues promptly.
• Build relationships with suppliers, authorities, and community stakeholders.
• Manage budgets and implement cost-saving measures without sacrificing quality.

Skills

Strategic leadership

Revenue management

P&L responsibility

Guest experience excellence

Team motivation

Operational oversight

Education

Degree in Hospitality Management

Business Administration degree

Job description

About the Role

Our client is seeking an experienced and dynamic Hotel General Manager to oversee the daily operations of a well-regarded establishment in Midrand. This pivotal role involves ensuring exceptional guest experiences, maximizing profitability, and leading a dedicated team to uphold the highest standards of service excellence. You will be instrumental in driving the hotel's success, managing all departments from front desk to housekeeping and food & beverage, and fostering a positive work environment. This is a fantastic opportunity for a seasoned hospitality professional to make a significant impact in a thriving tourism hub, contributing to strategic planning and operational efficiency within a reputable brand.

Key Responsibilities

• Oversee all hotel operations, including guest services, housekeeping, food and beverage, and maintenance, ensuring smooth day-to-day functioning.
• Develop and implement strategic business plans to achieve revenue targets and enhance profitability.
• Manage and motivate the hotel staff, providing leadership, training, and performance feedback to foster a high-achieving team.
• Ensure consistent delivery of exceptional guest experiences by monitoring satisfaction levels and promptly addressing any issues or complaints.
• Maintain strong relationships with suppliers, local authorities, and community stakeholders.
• Control operational costs, manage budgets effectively, and implement cost-saving measures without compromising service quality.

Requirements

• Proven experience as a Hotel General Manager or similar senior management role in the hospitality industry.
• Demonstrated success in revenue management, P&L responsibility, and operational cost control.
• Strong leadership, communication, and interpersonal skills with the ability to inspire and manage diverse teams.
• Excellent understanding of hotel operations, industry trends, and best practices in guest service.
• A degree in Hospitality Management, Business Administration, or a related field is highly desirable.

Benefits

• Competitive annual salary and performance-based bonus opportunities.
• Comprehensive medical aid and retirement fund contributions.
• Opportunities for professional development and career advancement within the group.
• A dynamic and collaborative work environment in a prime Midrand location.
• Accommodation or housing allowance may be provided.