Duty Manager — Luxury Hotel Operations Lead

Placements24; Sandton; On-site; ZAR 420,000 - 620,000; Full time

Benefits offered by this job

Bonuses

Health insurance

Accommodation discounts

Dining discounts

Career progression

Job summary

Placements24 in Sandton, Gauteng, is seeking a highly capable Hotel Duty Manager to oversee daily operations across all departments during shifts in a luxury hotel. You will lead Front Office, F&B, Housekeeping and Maintenance, drive guest satisfaction, manage budgets, train staff, and ensure safety and service standards in a fast-paced environment.

The role requires strong leadership, calm under pressure, and hands-on expertise with PMS software; a track record in luxury hospitality is

Qualifications

• Experience as Duty Manager in a luxury hotel.
• Strong leadership and communication skills.
• Ability to manage multiple departments and operate under pressure.

Responsibilities

• Oversee hotel operations during shifts across all departments.
• Motivate, train, and supervise staff to maintain service standards.
• Handle guest concerns promptly to ensure satisfaction.
• Ensure compliance with hotel policies and safety procedures.
• Assist in budgets and cost-control to optimize revenue.
• Conduct regular premises inspections for safety and presentation.

Skills

Leadership

Guest service

Operational management

PMS software

Tools

PMS Software

Job description

Placements24 in Sandton, Gauteng, is seeking a highly capable Hotel Duty Manager to oversee daily operations across all departments during shifts in a luxury hotel. You will lead Front Office, F&B, Housekeeping and Maintenance, drive guest satisfaction, manage budgets, train staff, and ensure safety and service standards in a fast-paced environment.

The role requires strong leadership, calm under pressure, and hands-on expertise with PMS software; a track record in luxury hospitality is