Hospitality Training Lead: Onboarding & Staff Development

Status Staffing; Cape Town; On-site; ZAR 350,000 - 650,000; Full time

Job summary

Status Staffing in Woodstock, Cape Town, seeks an experienced Training Manager to lead hotel and hospitality staff training, including induction, onboarding, and refresher modules. You will develop and deliver programmes, manage annual training planning, and coordinate new store opening training across the group.

The role requires 3–5+ years in L&D within hospitality, with strong facilitation and content creation skills, plus experience with brand SOPs, systems, and sponsorship reporting.

Qualifications

• 3–5+ years’ experience in Training and Development (L&D).
• Experience within hotels, lodges, restaurants, casinos, resorts, or luxury hospitality.
• Proven experience in developing and implementing training programmes for operational hospitality staff.
• Experience conducting induction, onboarding, and refresher training.

Responsibilities

• Facilitate a variety of training programmes and classes.
• Facilitate both practical, in-store training and theoretical, classroom-based training.
• Develop and write course materials and training content.
• Develop and maintain the annual training planner.
• Plan and schedule internal and external training programmes throughout the year.
• Coordinate sponsored training initiatives.
• Accurately track all training completed across the Group by employee to support effective reporting.
• Develop and maintain franchisee training planners and brand training packs, including SOPs, systems, and procedures.
• Deliver brand-specific staff training for new store openings.
• Provide management training on company systems and procedures, including Kissflow, Magicbox, Micros, and the e-learning platform.
• Deliver full-team training on audit procedures and systems.
• Coordinate support facilitators for in-store training, including bar and coffee training.
• Provide overall operational training support during opening week.
• Conduct monthly induction programmes for new employees, including an overview of the company.
• Provide systems and procedures training for newly appointed managers.
• Present the company organisational structure and reporting lines.
• Communicate career development and growth opportunities within the Group.
• Track and monitor WSP targets throughout the year.
• Ensure the annual WSP submission is completed by the end of April.
• Maintain accurate and up-to-date training records to support WSP compliance and reporting.
• Manage and regularly update the annual external training sponsorship budget, including DEG funding.
• Ensure compliance with all sponsorship contract requirements and agreed deliverables.
• Evaluate and compile reports on the effectiveness and outcomes of sponsored training.
• Provide accurate and timely reporting to sponsors in line with contractual obligations.
• Perform additional duties and responsibilities as required to meet operational needs and as directed by Management.

Skills

Training & Development

Facilitation

Staff training

Onboarding

Tools

Kissflow

Magicbox

Micros

LMS

Job description

Status Staffing in Woodstock, Cape Town, seeks an experienced Training Manager to lead hotel and hospitality staff training, including induction, onboarding, and refresher modules. You will develop and deliver programmes, manage annual training planning, and coordinate new store opening training across the group.

The role requires 3–5+ years in L&D within hospitality, with strong facilitation and content creation skills, plus experience with brand SOPs, systems, and sponsorship reporting.