Hospital Communications Operator

Joint Medical Holdings; Durban; On-site; ZAR 100,000 - 145,000; Full time

Job summary

Joint Medical Holdings is seeking a Switchboard Operator to manage a busy hospital switchboard and direct calls with professionalism in a fast-paced environment.

You will provide courteous service to patients, visitors, doctors, and staff, handle messages, and maintain confidentiality of information while supporting reception and administrative tasks. This is an on-site role within a hospital setting in Durban.

Qualifications

• Matric/Grade 12 minimum.
• 1–2 years' switchboard experience.
• Experience in admin, reception or secretarial duties.

Responsibilities

• Operate a busy hospital switchboard and direct calls.
• Provide courteous customer service to patients, visitors, doctors, and staff.
• Handle messages, enquiries, complaints, and follow up promptly.
• Maintain confidentiality of patient and hospital information.
• Update telephone directories and contact lists.
• Provide admin support: filing, mail handling, and office supplies.
• Coordinate with ambulance services and hospital communications.
• Ensure compliance with health and safety and emergency procedures.

Skills

Clear communication

Telephone etiquette

Switchboard operation

Interpersonal skills

Organizational skills

Multitasking

Attention to detail

Discretion

Problem solving

Team player

MS Office

Education

Grade 12

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Joint Medical Holdings is seeking a Switchboard Operator to manage a busy hospital switchboard and direct calls with professionalism in a fast-paced environment.

You will provide courteous service to patients, visitors, doctors, and staff, handle messages, and maintain confidentiality of information while supporting reception and administrative tasks. This is an on-site role within a hospital setting in Durban.