Client Services & Lab Support Specialist

JDJ Diagnostics; Durban; On-site; ZAR 89,280 - 167,400; Full time

Job summary

A healthcare laboratory provider in Durban is seeking a client services/switchboard operator. The ideal candidate will excel in client communication, assist with laboratory orders, and handle administrative tasks. Responsibilities include tracking lab turnaround times, educating clients, and maintaining accurate client records. This role demands strong communication, organizational skills, and proficiency with office software. Flexibility to work varying shifts is required. Join our team to provide exceptional service and support to our clients.

Qualifications

• Previous experience in customer service, healthcare, or a laboratory setting is beneficial.

Responsibilities

• Serve as the primary point of contact for clients.
• Assist clients in placing laboratory test orders accurately.
• Track lab turnaround times and ensure samples are logged.
• Educate clients on testing services and processes.
• Address and resolve client issues in a timely manner.
• Maintain client records in the management system.
• Schedule appointments for specimen collection.
• Collaborate with laboratory staff for efficient workflow.

Skills

Strong verbal and written communication skills

Proficient in Microsoft Office Suite

Ability to manage multiple tasks

Detail-oriented

Strong organizational skills

Problem-solving skills

Ability to handle confidential information

Education

Completed Matric

Tools

Laboratory Information Management Systems (LIMS)

Job description

A healthcare laboratory provider in Durban is seeking a client services/switchboard operator. The ideal candidate will excel in client communication, assist with laboratory orders, and handle administrative tasks. Responsibilities include tracking lab turnaround times, educating clients, and maintaining accurate client records. This role demands strong communication, organizational skills, and proficiency with office software. Flexibility to work varying shifts is required. Join our team to provide exceptional service and support to our clients.