Home Claims Advisor - UK

CXP are now part of the Huntswood Group; KwaZulu-Natal; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical Insurance

Group Life Cover

Attendance Bonus - Up to R1750

Free Breakfast Monday

Job summary

Huntswood in KwaZulu-Natal is seeking a diligent claims advisor to handle home insurance inquiries. You will engage with customers to understand, address and resolve their claims efficiently, ensuring fair treatment and FCA compliance.

You will manage inbound and outbound calls, lodge claims from FNOL to final settlement, and update or adjust details as needed. A strong customer focus and numeric aptitude are essential.

Qualifications

• Must have strong English communication skills (written and spoken).
• Attention to detail and accuracy in handling claims.
• Analytical and numerical abilities for assessing perils and losses.
• Experience in customer service within insurance claims is preferred.
• Experience with inbound and outbound calls and case management is advantageous.

Responsibilities

• Handle customer inquiries and aim for fair, timely resolution of insurance claims.
• Manage claims from first notification (FNOL) to final settlement.
• Lodge claims, update details, and adjust or cancel claims as required.
• Communicate clearly with customers to ensure understanding and satisfaction.

Skills

Excellent English communication

Attention to detail

Analytical and numeric skills

Customer service experience

Outbound/inbound calls experience

Education

National Senior Certificate

Clear credit and criminal record

Tools

Computer literacy

Job description

Job Overview

Working in our claims department you’ll be a key point of contact for customers with insurance claims queries. As a business which strives to provide fair and timely resolution for our customers, we want to ensure that their concerns are appropriately handled every time.

Your main objective when you engage with our customers will be to understand, address and resolve whilst adhering to treating customers fairly, and upholding principles and FCA guidelines.

You’ll enjoy working in a fast-paced, vibrant, and rewarding role alongside a brilliant and hard-working team.

Job Responsibilities

You will always make sure, that the customer’s interest comes first, whilst providing exceptional customer service. You’ll have experience in both outbound and inbound calls, as well as experience of running cases from start to finish. It is important to engage and communicate effectively, ensuring their complaint is resolved in a timely manner. You will be required to lodge claims, update details and make adjustments or cancellations.

Job Requirements

• National Senior Certificate


• Clear Credit and Criminal record


• 1 year of Home Insurance Experience


• Experience managing claims from First Notification of Loss (FNOL) through to final settlement


• Experience booking and registering new home insurance claims accurately


• Excellent command and use of English, both written and Verbal


• Attention to detail.


• Strong analytical and numeric skills

Required Skills

• Assisting customers with their Home contents and building insurance claims.


• Handling and navigating vulnerable customers


• Proactively identify issues and problems before they arise.


• Assist with escalated calls and complaints in line with procedures.


• Good understanding of home insurance policy Terms & Conditions.


• Experience investigating and identifying different Perils/Causes of Loss, including Storm water damage, Fire, theft etc.

Preferred Skills

• RE 5


• FAIS

Required Knowledge

• Computer literate

Core Behaviour

Huntswood’s employees are described as dependable, driven and collaborative.
The job holder should be able to demonstrate they are:

• Confidential, reliable and genuine


• Dynamic, passionate and determined


• Friendly, compassionate and cooperative
  

Company Benefits:

• Medical Insurance


• Group Life Cover


• Attendance Bonus - Up to R1750
  


• Free Breakfast Monday

"It's not just about what we do, but the way we do it. And it's our values that make us special."