Recovery Claims Handler - UK

CXP are now part of the Huntswood Group; Durban; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical Insurance

Group Life Cover

Attendance Bonus - Up to R1750

Free Breakfast Monday

Job summary

Huntswood Group in Durban is seeking an experienced Claims Recovery Advisor to support customers with insurance recovery claims. You will work in a fast-paced claims department, focusing on fair and timely resolution while adhering to FCA guidelines and the principle that the customer's interests come first.

The role involves inbound and outbound calls, end-to-end case management, meticulous data updates, and collaboration with other parts of the business to resolve issues.

Qualifications

• National Senior Certificate (Grade 12).
• Clear Credit and Criminal record.
• Proven experience in the insurance space.
• Proven track record of high performance.
• Excellent command and use of English, both written and Verbal.
• Attention to detail.
• Strong analytical and numeric skills.

Responsibilities

• Always put the customer’s interest first while providing exceptional service.
• Experience in outbound and inbound calls and end-to-end case management.
• Lodge claims, update details and make adjustments or cancellations.
• Communicate effectively to resolve complaints in a timely manner.

Skills

Claims assistance

Email & phone support

Proactive problem solving

Escalated calls handling

Global customer service

Cross-functional collaboration

Computer literacy

Education

RE 5

FAIS

National Senior Certificate (Grade 12)

Job description

Job Description

Working in our claims department you'll be a key point of contact for customers with insurance Recovery claims. As a business which strives to provide fair and timely resolution for our customers, we want to ensure that their concerns are appropriately handled every time.

Your main objective when you engage with our customers will be to understand, address and resolve whilst adhering to treating customers fairly, and upholding principles and FCA guidelines.

You’ll enjoy working in a fast-paced, vibrant, and rewarding role alongside a brilliant and hard-working team.

Job Responsibilities

You will always make sure, that the customer's interest comes first, whilst providing exceptional customer service. You’ll have experience in both outbound and inbound calls, as well as experience of running cases from start to finish. It is important to engage and communicate effectively, ensuring their complaint is resolved in a timely manner. You will be required to lodge claims, update details and make adjustments or cancellations.

Job Requirements

• National Senior Certificate (Grade 12)
• Clear Credit and Criminal record
• Proven experience in the insurance space
• Proven track record of high performance
• Excellent command and use of English, both written and Verbal
• Attention to detail.
• Strong analytical and numeric skills

Required Skills

• Assisting customers with their insurance claims and Recoveries.
• Handling customer enquiries via email and telephonically.
• Proactively identify issues and problems before they arise.
• Assist with escalated calls and complaints in line with procedures.
• Providing world class customer service to international clients.
• Working with various parts of the business to resolve issues

Preferred Skills

• RE 5
• FAIS

Required Knowledge

• Computer literate

Core Behaviour

Huntswood's employees are described as dependable, driven and collaborative.

The job holder should be able to demonstrate they are:

• Confidential, reliable and genuine
• Dynamic, passionate and determined
• Friendly, compassionate and cooperative

Company Benefits

• Medical Insurance
• Group Life Cover
• Attendance Bonus - Up to R1750
• Free Breakfast Monday

"It's not just about what we do, but the way we do it. And it's our values that make us special."