Home Claims Advisor - UK

CXP are now part of the Huntswood Group; Durban; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical Insurance

Group Life Cover

Attendance Bonus - Up to R1750

Free Breakfast Monday

Job summary

Huntswood Group in Durban is seeking a claims adviser to support customers with home insurance claims, ensuring fair and timely resolutions in line with FCA guidelines.

The role covers both inbound and outbound calls, lodging claims, updating details, and guiding cases from FNOL to final settlement with accuracy and excellent service.

Strong English, attention to detail and analytical skills are essential for compassionate, compliant customer interactions.

Qualifications

• Must have National Senior Certificate.
• Clear credit and criminal records required.
• Minimum 1 year of home insurance experience.
• Experience handling Home Insurance claims from FNOL to final settlement.
• Experience booking and registering new home insurance claims.
• Excellent written and verbal English.
• Strong attention to detail.
• Strong analytical and numeric skills.

Responsibilities

• Handle inbound and outbound calls while managing cases from start to finish.
• Lodge claims, update details and make adjustments or cancellations.
• Prioritise customer interests and resolve complaints in a timely manner.

Skills

Customer service

Claims management

English fluency

Attention to detail

Analytical skills

Education

National Senior Certificate

Job description

Job Description

Job Overview

Working in our claims department you’ll be a key point of contact for customers with insurance claims queries. As a business which strives to provide fair and timely resolution for our customers, we want to ensure that their concerns are appropriately handled every time. Your main objective when you engage with our customers will be to understand, address and resolve whilst adhering to treating customers fairly, and upholding principles and FCA guidelines. You’ll enjoy working in a fast-paced, vibrant, and rewarding role alongside a brilliant and hard-working team.

Job Responsibilities

You will always make sure, that the customer’s interest comes first, whilst providing exceptional customer service. You’ll have experience in both outbound and inbound calls, as well as experience of running cases from start to finish. It is important to engage and communicate effectively, ensuring their complaint is resolved in a timely manner. You will be required to lodge claims, update details and make adjustments or cancellations.

Job Requirements

• National Senior Certificate
• Clear Credit and Criminal record
• 1 year of Home Insurance Experience
• Experience managing claims from First Notification of Loss (FNOL) through to final settlement
• Experience booking and registering new home insurance claims accurately
• Excellent command and use of English, both written and Verbal
• Attention to detail.
• Strong analytical and numeric skills

Required Skills

• Assisting customers with their Home contents and building insurance claims.
• Handling and navigating vulnerable customers
• Proactively identify issues and problems before they arise.
• Assist with escalated calls and complaints in line with procedures.
• Good understanding of home insurance policy Terms & Conditions.
• Experience investigating and identifying different Perils/Causes of Loss, including Storm water damage, Fire, theft etc.

Preferred Skills

• RE 5
• FAIS

Required Knowledge

• Computer literate

Core Behaviour

Huntswood's employees are described as dependable, driven and collaborative.

The job holder should be able to demonstrate they are:

• Confidential, reliable and genuine
• Dynamic, passionate and determined
• Friendly, compassionate and cooperative

Company Benefits

• Medical Insurance
• Group Life Cover
• Attendance Bonus - Up to R1750
• Free Breakfast Monday

"It's not just about what we do, but the way we do it. And it's our values that make us special."