Insurance Claims Handler

Placements24; Stellenbosch; Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Career training

Remote-friendly environment

Job summary

Placements24 is seeking an efficient and empathetic Insurance Claims Handler to support policyholders in the Stellenbosch region. You will guide clients through the claims process with clarity and fairness, ensuring a compassionate response during stressful times.

The role requires excellent communication, attention to detail, and the ability to manage a busy caseload while complying with regulatory requirements. A remote-friendly work environment is offered for team members in Stellenbosch.

Qualifications

• Experience as a Claims Handler or in customer service within insurance.
• Solid understanding of insurance policies and claims procedures.
• Excellent communication, listening, and interpersonal skills.
• Strong organizational skills and ability to multitask.

Responsibilities

• Receive, register, and acknowledge new insurance claims from policyholders and intermediaries.
• Gather documentation and information to process claims efficiently.
• Assess claims against policy terms, verifying coverage and liability.
• Communicate claim status and requirements clearly to policyholders.
• Manage a caseload of claims, meeting service levels and regulatory requirements.
• Liaise with assessors, investigators, and third parties to facilitate resolution.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Tools

Claims software

Job description

About the Role

Our client is seeking an efficient and empathetic Insurance Claims Handler to manage incoming claims for their diverse client base in the Stellenbosch region. You will be the primary point of contact for policyholders experiencing an insured event, guiding them through the claims process with clarity and support. This role requires excellent communication skills, attention to detail, and a commitment to fair and timely resolution. Join a customer-centric organization that values integrity and aims to provide exceptional service during what can often be a stressful time for clients, fostering a supportive team environment.

Key Responsibilities

• Receive, register, and acknowledge new insurance claims from policyholders and intermediaries.
• Gather all necessary documentation and information to process claims efficiently.
• Assess claims against policy terms and conditions, verifying coverage and liability.
• Communicate claim status, decisions, and requirements clearly and professionally to policyholders.
• Manage a caseload of claims, ensuring adherence to service level agreements and regulatory requirements.
• Liaise with assessors, investigators, and other third parties as required to facilitate claim resolution.

Requirements

• Previous experience as a Claims Handler or in a customer service role within the insurance industry.
• Good understanding of insurance policies and claims handling procedures.
• Excellent communication, listening, and interpersonal skills.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Proficiency in using claims management systems and standard office software.
• A keen eye for detail and a commitment to accuracy.

Benefits

• Competitive annual salary and potential for performance-based incentives.
• Comprehensive health and wellness benefits package.
• Paid time off and company holidays.
• Opportunities for training and advancement within the claims department.
• A flexible, remote-friendly work environment for team members in Stellenbosch .