High-Impact Telesales Team Leader – Financial Services
Fortune Kutukwa
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Job summary
Fortune Kutukwa in South Africa is seeking an experienced Telesales Team Leader to guide a high-performing outbound sales group within financial services. You will coach consultants selling personal loans, retail loans, and in-store cards, and you will set targets, monitor performance, and ensure compliance.
The role demands strong leadership, excellent communication and the ability to maintain discipline while delivering results in a fast-paced, target-driven environment.
Qualifications
- Experience leading an outbound telesales team.
- Ability to set goals and drive performance.
- Strong communication and interpersonal skills.
- Mature, professional approach to people management.
- Ability to manage disciplinary processes confidently.
Responsibilities
- Lead and motivate a telesales team selling financial products.
- Drive monthly targets and KPIs for the team.
- Set clear goals and performance expectations.
- Conduct regular performance reviews with constructive feedback.
- Coach and develop staff to improve sales techniques.
- Manage behaviour, conflicts and disciplinary actions.
- Ensure adherence to sales processes and compliance.
- Monitor daily activity, quality and conversion rates.
- Maintain professionalism and accountability within the team.
- Lead by example in challenging situations and decision making.
- Prepare and present regular sales reports to management.
Skills
Education
Job description
Fortune Kutukwa in South Africa is seeking an experienced Telesales Team Leader to guide a high-performing outbound sales group within financial services. You will coach consultants selling personal loans, retail loans, and in-store cards, and you will set targets, monitor performance, and ensure compliance.
The role demands strong leadership, excellent communication and the ability to maintain discipline while delivering results in a fast-paced, target-driven environment.
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