Sales Team Leader

Kinesis Holdings; Wes-Kaap; On-site; ZAR 300,000 - 450,000; Full time

Job summary

Kinesis Holdings is seeking an experienced Telesales Team Leader to drive a high‑performing outbound sales team in a fast‑paced environment. You will lead by example, set clear targets and motivate consultants to hit monthly goals while maintaining professional standards.

The role requires strong leadership, exceptional communication, and hands‑on coaching to improve sales techniques, productivity and conversion rates.

Qualifications

• Matric certificate is required.
• At least 3 years' experience in a Telesales Team Leader or Sales Team Leader role.
• Proven experience managing an outbound sales team.
• Strong leadership, communication and people management skills.
• Mature, professional approach to managing people and performance.

Responsibilities

• Lead, manage and motivate a team of telesales consultants selling financial products.
• Drive team performance to achieve and exceed monthly sales targets and KPIs.
• Set clear, measurable goals and performance expectations for consultants and the team.
• Conduct regular performance discussions, provide feedback and address underperformance.
• Coach, mentor and develop team members to improve sales techniques and conversion rates.
• Manage employee behaviour, conflicts and disciplinary matters per policies.
• Address performance and behavioural issues with fairness and accountability.
• Ensure adherence to sales processes, scripts and compliance requirements.
• Monitor daily sales activities, quality, productivity and conversion rates.
• Maintain high standards of professionalism and accountability within the team.
• Lead by example and exercise sound judgement in challenging situations.
• Prepare and present regular sales and performance reports to management.

Skills

Leadership

People management

Communication

Performance management

Conflict management

Telesales

Process-driven

Accountability

Target-driven

Education

Matric certificate

Job description

Key Responsibilities

• Lead, manage and motivate a team of telesales consultants selling financial products, including personal loans, retail loans and in-store cards.
• Drive team performance to achieve and exceed monthly sales targets and operational KPIs.
• Set clear, measurable goals and performance expectations for individual consultants and the overall team.
• Conduct regular performance discussions, provide constructive feedback and implement action plans to address underperformance.
• Coach, mentor and develop team members to improve sales techniques, productivity and conversion rates.
• Manage employee behaviour, workplace conflict and disciplinary matters, including issuing formal warnings in line with company policies and procedures.
• Address performance and behavioural issues consistently, fairly and professionally, maintaining accountability across the team.
• Ensure the team follows established sales processes, procedures, scripts and compliance requirements.
• Monitor daily sales activities, call quality, productivity and conversion rates, identifying areas for improvement.
• Maintain high standards of professionalism, discipline and accountability within the team.
• Lead by example, demonstrate strong ownership and exercise sound judgement when managing challenging employee situations.
• Compile and present regular sales and performance reports to management.

Minimum Requirements

• Matric certificate.
• At least 3 years' experience in a Telesales Team Leader or Sales Team Leader role.
• Proven experience managing an outbound sales team.
• Strong leadership, communication and people management skills.
• Mature, consistent and professional approach to managing people and performance.
• Ability to manage conflict, behavioural issues and disciplinary processes confidently.
• Strong understanding of sales targets, performance management and telesales operations.
• Highly organised, process-driven and able to maintain accountability and operational standards.
• Ability to work under pressure in a fast-paced, target-driven environment.