Telesales Team Leader - Funeral & Life Insurance

Isilumko Staffing; Oos-Kaap; In loco; ZAR 360.000 - 480.000; Tempo pieno

Descrizione del lavoro

Isilumko Staffing is seeking a Team Leader for telesales of funeral cover and life insurance within a banking environment. You will lead, coach, and motivate a team to achieve sales targets while ensuring compliance and delivering strong customer service.

You will monitor performance, provide ongoing feedback, and manage scheduling and training. The role emphasizes coaching, reporting, and a high-performance culture to drive results.

Competenze

• Matric (Grade 12) is required.
• NQF Level 7 qualification in Business Management, Marketing, Communications, Sales, Insurance, Financial Services, or related field.
• Minimum 3 years' experience as a Team Leader in telesales, contact centre, insurance, banking, or financial services.
• Experience in funeral cover, life insurance, or financial products is essential.

Mansioni

• Lead, coach, and develop a telesales team to hit sales targets.
• Monitor daily sales performance, productivity, and call quality.
• Provide ongoing coaching, mentoring, and feedback.
• Conduct regular one-on-one meetings and performance reviews.
• Manage attendance, scheduling, and workforce planning.
• Ensure compliance with banking, insurance, and regulatory requirements.
• Assist agents with complex queries and escalations.
• Analyze sales and operational reports for trends and improvements.
• Drive a high-performance culture focused on customer satisfaction and sales.
• Facilitate training and onboarding for new team members.
• Implement strategies to improve conversion and team effectiveness.
• Maintain a positive, professional, collaborative work environment.

Conoscenze

Leadership

People management

Sales management

Coaching

Call monitoring

Performance feedback

CRM proficiency

Reporting

Regulatory compliance

Customer service

Formazione

NQF Level 7 qualification in Business Management, Marketing, Communications, Sales, Insurance, Financial Services, or a related field

Strumenti

CRM systems

Microsoft Office

Sales reporting tools

Descrizione del lavoro

Isilumko Staffing is seeking a Team Leader for telesales of funeral cover and life insurance within a banking environment. You will lead, coach, and motivate a team to achieve sales targets while ensuring compliance and delivering strong customer service.

You will monitor performance, provide ongoing feedback, and manage scheduling and training. The role emphasizes coaching, reporting, and a high-performance culture to drive results.