Helpdesk Support Officer

Placements24; Paarl; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Remote training and certifications

Flexible working hours

Collaborative remote team culture

Job summary

Placements24 in South Africa is seeking a proactive Helpdesk Support Officer to join a fully remote team serving clients from a base near Paarl. This role provides essential IT support and acts as the first point of contact for technical issues, delivering timely solutions and maintaining documentation.

You will log and manage tickets, diagnose common issues, and escalate complex problems to senior IT personnel while contributing to a collaborative remote culture with flexible hours.

Qualifications

• Proven experience in a helpdesk or IT support role, preferably in a remote setting.
• Strong knowledge of operating systems, common applications, and basic networking concepts.
• Excellent problem-solving and analytical skills.
• Effective communication and interpersonal skills for remote user interaction.

Responsibilities

• Provide first-level technical support and troubleshooting for users via phone, email, and remote access tools.
• Log, track, and manage all helpdesk tickets, ensuring timely resolution and user satisfaction.
• Diagnose and resolve common hardware, software, and network issues.
• Escalate complex technical problems to senior IT personnel or specialized teams.
• Maintain and update IT documentation and user guides for remote support.

Skills

Helpdesk experience

Remote support

Troubleshooting

Customer service

Time management

Tools

Remote access tools

Ticketing system

Job description

About the Role

Our client is actively recruiting a proactive and resourceful Helpdesk Support Officer to join their fully remote team, serving clients remotely with their base near Paarl. This role is critical for providing essential IT and service support to internal and external users, ensuring minimal disruption to operations. You will be the first point of contact for technical issues, offering timely and effective solutions. This position is ideal for an individual who is a self-starter, adept at managing their own workload, and experienced in delivering excellent support in a remote capacity.

Key Responsibilities

• Provide first-level technical support and troubleshooting for users via phone, email, and remote access tools.
• Log, track, and manage all helpdesk tickets, ensuring timely resolution and user satisfaction.
• Diagnose and resolve common hardware, software, and network issues.
• Escalate complex technical problems to senior IT personnel or specialized teams.
• Maintain and update IT documentation and user guides for remote support.

Requirements

• Proven experience in a helpdesk or IT support role, preferably in a remote setting.
• Strong knowledge of operating systems, common applications, and basic networking concepts.
• Excellent problem-solving and analytical skills.
• Effective communication and interpersonal skills for remote user interaction.
• Ability to work autonomously and manage time effectively in a remote-only environment.

Benefits

• Competitive annual salary for a remote role.
• Comprehensive benefits package, including health insurance.
• Opportunities for remote training and certifications.
• Flexible working hours to accommodate work-life balance.
• A collaborative remote team culture focused on efficiency and support.