Helpdesk Support Analyst - Vereeniging Center

Placements24; Vereeniging; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance

Dental insurance

IT training

Certifications

Supportive environment

Referral bonuses

Paid leave

Career progression

Job summary

Placements24 is seeking a proficient Helpdesk Support Analyst in Vereeniging, Gauteng, to provide first and second-line technical support for hardware, software, and network issues. You will handle requests via ticketing systems, email, and phone, diagnosing problems and ensuring minimal disruption to users.

The role requires strong Windows and MS Office knowledge, familiarity with TCP/IP/DNS/DHCP, and experience with remote desktop tools.

Qualifications

• Experience in IT helpdesk or technical support.
• Strong knowledge of Windows OS and MS Office.
• Familiarity with TCP/IP, DNS, DHCP.
• Experience with remote desktop tools and ticketing systems.
• Relevant IT certifications preferred.

Responsibilities

• Provide first and second-level support for hardware, software, and network issues.
• Respond to support requests via ticketing, email, and phone.
• Diagnose and resolve technical problems with minimal disruption to users.
• Install and maintain desktop hardware, software, and peripherals.
• Document troubleshooting steps and resolutions in the helpdesk system.
• Escalate complex issues to senior IT staff as needed.
• Assist in managing IT assets, inventory and deployment.
• Contribute to IT knowledge base articles.
• Stay updated on emerging technologies and best practices.

Skills

Windows OS

Office Suite

TCP/IP

DNS

DHCP

Remote Desktop

Ticketing Systems

Analytical Thinking

Communication

Patience

Education

IT Certifications (e.g., CompTIA A+, Network+, Microsoft Certified)

Tools

ServiceNow

Jira Service Desk

Job description

About the Role

Our client is actively seeking a proficient and dedicated Helpdesk Support Analyst to join their thriving IT department in Vereeniging, Gauteng . This crucial role is responsible for providing comprehensive technical support and ensuring the smooth operation of IT systems for all employees. The ideal candidate will possess strong technical acumen, excellent diagnostic capabilities, and a patient, service-oriented approach. You will serve as the primary point of contact for technical issues, offering timely and effective resolutions. This is an outstanding opportunity for professional development within a progressive company that invests in its people and fosters a collaborative work environment. The successful candidate will be key in maintaining IT infrastructure integrity and maximizing user productivity. We are looking for an individual who is proactive, detail-oriented, and excels in resolving complex technical challenges. A passion for technology and a commitment to user support are essential. You will directly contribute to the efficiency and effectiveness of our client's technological operations. Join us and become a vital part of our client's IT success.

Key Responsibilities

• Provide first and second-level technical support for hardware, software, and network-related issues.
• Respond promptly and professionally to support requests received via ticketing system, email, and phone.
• Diagnose and resolve technical problems, ensuring minimal disruption to user productivity.
• Install, configure, and maintain desktop hardware, software, and peripherals.
• Document all support activities, troubleshooting steps, and resolutions in the IT helpdesk system.
• Escalate complex issues to senior IT staff or specialized support teams as needed.
• Assist in managing IT assets, including inventory and deployment.
• Contribute to the development and maintenance of IT knowledge base articles.
• Stay abreast of emerging technologies and support best practices.

Requirements

• Proven experience in an IT helpdesk or technical support role.
• Solid understanding of Windows operating systems, Microsoft Office Suite, and common business applications.
• Familiarity with network fundamentals (TCP/IP, DNS, DHCP) is essential.
• Experience with remote desktop support tools and ticketing systems (e.g., ServiceNow, Jira Service Desk).
• Strong analytical and problem-solving skills with excellent attention to detail.
• Effective communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
• Customer-focused attitude with a high degree of patience and professionalism.
• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are highly desirable.
• Experience working within the Vereeniging area is advantageous.
• Must be comfortable with a Hybrid work model.

Benefits

• Competitive annual salary reflecting skills and experience.
• Comprehensive medical and dental insurance plans.
• Opportunities for advanced IT training and certifications.
• A supportive and innovative IT work environment.
• Employee referral program and bonuses.
• Generous paid leave and company holidays.
• Access to modern IT infrastructure and tools.
• Clear career progression path within the IT department.