IT Support Technician | Unifyd Solutions | Durban, South Africa

Tech Junction Ltd; Durban; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Unifyd Solutions is seeking a proactive IT Support Technician to provide frontline technical assistance for hardware, software, and networking issues in a Microsoft-centric environment. You will support Windows operating systems and Microsoft 365, ensuring timely resolutions and high customer satisfaction.

The role is Durban-based, requiring reliable personal transportation and a customer-focused mindset to handle day-to-day IT operations and user support requests efficiently.

Qualifications

• Minimum 2 years of practical IT customer support experience.
• Strong knowledge of Microsoft Windows operating systems.
• Hands-on experience supporting Microsoft 365 environments.
• Excellent troubleshooting and technical problem-solving skills.
• Strong customer service and communication abilities.
• Ability to diagnose and resolve hardware and software issues efficiently.
• Experience in a customer-facing IT support environment.
• Ability to manage multiple support requests simultaneously.
• Strong attention to detail and organizational skills.
• Valid and reliable personal transportation.
• Must be based in or willing to work in Durban.

Responsibilities

• Provide first-line and second-line technical support for hardware, software, and network-related issues.
• Diagnose and resolve Microsoft Windows operating system problems.
• Support Microsoft 365 applications, user accounts, and productivity tools.
• Troubleshoot desktop, laptop, printer, and peripheral device issues.
• Respond to support tickets and service requests within agreed timelines.
• Assist users with software installations, configurations, and updates.
• Escalate complex technical issues to senior support teams when required.
• Maintain accurate documentation of incidents, resolutions, and support activities.
• Deliver excellent customer service and technical assistance to end users.
• Contribute to continuous improvement of support processes and knowledge resources.

Skills

Windows operating systems

Microsoft 365

Customer service

Troubleshooting

Networking basics (TCP/IP,DNS,DHCP)

Documentation

Multitasking

Transportation

Problem-solving

Tools

Microsoft 365 Admin

Remote support tools

Helpdesk ticketing systems

Active Directory

VoIP support

Job description

Job Title: IT Support Technician | Unifyd Solutions | Durban, South Africa

Recruiting Company: Unifyd Solutions

Job Location: Durban, KwaZulu-Natal, South Africa

Job Type: Full-Time

Additional Information

• Durban-Based Position
• Own Reliable Transportation Required
• Immediate Career Opportunity in IT Support
• Customer-Facing Technical Support Role

Position Summary

Unifyd Solutions is seeking a proactive and technically skilled IT Support Technician to provide high-quality technical support and troubleshooting services to customers and internal stakeholders. This role is ideal for an IT professional who enjoys solving technical challenges, delivering exceptional customer service, and supporting Microsoft-based environments.

Detailed Job Description

As an IT Support Technician, you will be responsible for diagnosing, troubleshooting, and resolving a wide range of hardware, software, network, and user support issues. Working within a fast-paced technology environment, you will provide frontline technical assistance, ensure systems operate efficiently, and contribute to maintaining high customer satisfaction levels. The role requires strong knowledge of Microsoft Windows operating systems and Microsoft 365 technologies, coupled with excellent problem-solving capabilities. You will collaborate with customers and colleagues to identify solutions, support day-to-day IT operations, and ensure timely resolution of technical incidents. This opportunity is ideal for an IT professional seeking to expand their technical expertise while making a direct impact on business operations.

Key Responsibilities

• Provide first-line and second-line technical support for hardware, software, and network-related issues.
• Diagnose and resolve Microsoft Windows operating system problems.
• Support Microsoft 365 applications, user accounts, and productivity tools.
• Troubleshoot desktop, laptop, printer, and peripheral device issues.
• Respond to support tickets and service requests within agreed timelines.
• Assist users with software installations, configurations, and updates.
• Escalate complex technical issues to senior support teams when required.
• Maintain accurate documentation of incidents, resolutions, and support activities.
• Deliver excellent customer service and technical assistance to end users.
• Contribute to continuous improvement of support processes and knowledge resources.

Required Qualifications & Skills

• Minimum 2 years of practical IT customer support experience.
• Strong technical knowledge of Microsoft Windows operating systems.
• Hands-on experience supporting Microsoft 365 environments.
• Excellent troubleshooting and technical problem-solving skills.
• Strong customer service and communication abilities.
• Ability to diagnose and resolve hardware and software issues efficiently.
• Experience working in a customer-facing IT support environment.
• Ability to manage multiple support requests simultaneously.
• Strong attention to detail and organizational skills.
• Valid and reliable personal transportation.
• Must be based in or willing to work in Durban.

Nice-to-Have Skills

• Experience supporting VoIP systems and IP telephony environments.
• Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.
• Familiarity with Active Directory and user account administration.
• Experience with remote support tools and helpdesk ticketing systems.
• Relevant certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or equivalent.

Recruitment Pro Tip

For IT Support Technician roles, employers want evidence of practical troubleshooting experience. Make sure your CV highlights specific technical issues you resolved, technologies supported, customer service achievements, and any Microsoft 365, Windows, networking, or VoIP environments you have worked with, as these details significantly improve your chances of securing an interview.