Helpdesk Support Agent

Placements24; Kempton Park; Híbrido; ZAR 134 000 - 201 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Medical benefits

Retirement benefits

Hybrid work

Training opportunities

Modern office facilities

Resumo da oferta

Placements24 is seeking an enthusiastic Helpdesk Support Agent to join our IT support team, primarily based in Tembisa. You will provide first-line technical assistance to internal employees, diagnosing and resolving hardware, software, and network issues while escalating complex problems when necessary.

This role offers a hybrid work model balancing in-office collaboration with remote flexibility. The ideal candidate has a strong technical aptitude, excellent troubleshooting skills, and a

Qualificações

• High school diploma or equivalent; IT certification (e.g., CompTIA A+) is highly desirable.
• Previous experience in an IT helpdesk or technical support role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
• Familiarity with network protocols and troubleshooting techniques.
• Excellent problem-solving and analytical skills with attention to detail.
• Ability to communicate technical information clearly to non-technical users in the Tembisa area and remotely.

Responsabilidades

• Provide first-level technical support to end-users for hardware, software, and network issues via phone, email, and ticketing system.
• Diagnose and resolve technical problems, including troubleshooting operating systems, applications, and peripherals.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Escalate unresolved issues to the appropriate second-level support or external vendors.
• Maintain accurate records of all support requests, solutions, and user information in the helpdesk system.
• Contribute to the knowledge base by creating and updating technical documentation and FAQs.

Conhecimentos

Hardware troubleshooting

Windows/macOS

Networking basics

Customer communication

Formação académica

High school diploma or equivalent

IT certification (CompTIA A+)

Ferramentas

Ticketing system

Knowledge base

Descrição da oferta de emprego

About the Role

Our client is looking for an enthusiastic and skilled Helpdesk Support Agent to join their IT support team, primarily based in Tembisa. This role is crucial for providing first-line technical assistance to internal employees, ensuring minimal disruption to business operations. You will diagnose and resolve hardware, software, and network issues, escalating complex problems when necessary. The successful candidate will have a strong technical aptitude, excellent troubleshooting skills, and a commitment to delivering outstanding support in a hybrid work model that balances in-office collaboration with remote flexibility, making a tangible difference in the productivity of the organization.

Key Responsibilities

• Provide first-level technical support to end-users for hardware, software, and network issues via phone, email, and ticketing system.
• Diagnose and resolve technical problems, including troubleshooting operating systems, applications, and peripherals.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Escalate unresolved issues to the appropriate second-level support or external vendors.
• Maintain accurate records of all support requests, solutions, and user information in the helpdesk system.
• Contribute to the knowledge base by creating and updating technical documentation and FAQs.

Requirements

• High school diploma or equivalent; IT certification (e.g., CompTIA A+) is highly desirable.
• Previous experience in an IT helpdesk or technical support role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
• Familiarity with network protocols and troubleshooting techniques.
• Excellent problem-solving and analytical skills with attention to detail.
• Ability to communicate technical information clearly to non-technical users in the Tembisa area and remotely.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive medical and retirement benefits.
• Opportunities for further IT training and certifications.
• Hybrid work arrangement offering flexibility.
• Access to modern office facilities and collaborative workspaces.