Help Desk Consultant

Spinnaker Software; Cape Town; On-site; ZAR 150,000 - 230,000; Full time

Job summary

Spinnaker Software seeks a Help Desk Consultant based at our Parklands, Cape Town head office. You will assist end-users in logging calls, troubleshoot, and escalate to the appropriate departments. Strong communication and a can-do attitude are essential in a fast-paced, team-oriented environment.

Ideal candidates include IT graduates with A+ and N+ certs, though experienced applicants are also welcome. Shifts cover 6:30–23:00 with standby and overtime possible.

Qualifications

• Recent IT graduates with A+ and N+ preferred.
• Experience welcome, especially in help desk support.
• Strong communication and problem-solving skills required.

Responsibilities

• Log and manage end-user support calls.
• Troubleshoot hardware and software issues.
• Escalate to relevant departments as needed.
• Maintain a positive customer service approach.

Skills

Communication skills

Team player

Education

A+/N+ certification

Job description

We have an opening for a Help Desk Consultant in our Customer Support Department.

If you think you have what it takes, you can apply for this position that is based at our Head Office in Parklands, Cape Town.

As a Help Desk Consultant, your responsibilities will be to assist our end-users in logging calls, troubleshooting and escalating calls to the relevant departments. The vital part of your work involves you knowing the basics of hardware and software troubleshooting. The key success criteria for this role are a combination of excellent written and verbal communication skills as well as a can-do attitude.

This position is for you if you are punctual, reliable and consider yourself a team player. You will enjoy it if you perform well under pressure and thrive in problem-solving environment. We welcome applications from IT graduates with A+ and N+ certification, however we'll consider candidates with experience only too!

Our clients are in the retail industry, we support them beyond 8:00 to 17:00. The team works shifts of 8 hours between( 6:30 - 23:00), standby and overtime can be required from time to time.

This is a great opportunity to kick start your career at Spinnaker Software.