Healthcare Operations Manager

ReWorks Solutions; South Africa; A distancia; ZAR 350.000 - 520.000; Jornada completa

Descripción de la vacante

ReWorks Solutions in South Africa is seeking a QA Supervisor / Provider Operations Manager to oversee a remote team of Nurse Practitioners across the United States within a 24/7 telemedicine operation. The role emphasizes accountability, scheduling, and ensuring providers meet commitments, with working hours aligned to EST.

The successful candidate will be proactive, organized, and able to work independently without close supervision, coordinating with vendors, facilities, and clinical teams to

Formación

• High accountability role overseeing remote healthcare providers.
• Experience coordinating across time zones and vendors.
• Ability to work independently and take ownership.

Responsabilidades

• Manage and coordinate remote Nurse Practitioners across the United States.
• Hold providers accountable for scheduled shifts, attendance, responsiveness, and operational commitments.
• Manage provider scheduling and ensure appropriate coverage across the telemedicine operation.
• Work closely with vendors, providers, facilities, and the clinical team.
• Maintain accurate spreadsheets, schedules, operational records, and provider data.
• Proactively identify and resolve scheduling or coverage gaps.
• Respond to missed shifts and coordinate replacement coverage where required.
• Handle calls and operational queries from healthcare facilities.
• Escalate clinical or operational matters appropriately.
• Maintain clear communication with providers and internal stakeholders.
• Take ownership of issues through to resolution.

Conocimientos

Remote team management

Scheduling management

Healthcare operations

Vendor coordination

Data management

Communication

Herramientas

Spreadsheet tools

Descripción del empleo

Job Opening: QA Supervisor

Location: South Africa (Remote)

Employment Type: Full-Time

Working Hours: Monday to Friday (9 AM - 5 PM EST)

We are seeking a highly capable, self-directed Provider Operations Manager to oversee and coordinate a remote team of Nurse Practitioners across the United States within a 24/7, 365-day telemedicine operation.

This is a high-accountability role requiring someone who is confident managing healthcare providers remotely, maintaining operational coverage, resolving scheduling issues, and ensuring providers meet their commitments.

The successful candidate will be proactive, organised, decisive, and comfortable working independently. This role is best suited to someone who takes ownership, follows through consistently, and does not require close supervision.

• Manage and coordinate remote Nurse Practitioners across the United States.
• Hold providers accountable for scheduled shifts, attendance, responsiveness, and operational commitments.
• Manage provider scheduling and ensure appropriate coverage across the telemedicine operation.
• Work closely with vendors, providers, facilities, and the clinical team.
• Maintain accurate spreadsheets, schedules, operational records, and provider data.
• Proactively identify and resolve scheduling or coverage gaps.
• Respond to missed shifts and coordinate replacement coverage where required.
• Handle calls and operational queries from healthcare facilities.
• Escalate clinical or operational matters appropriately.
• Maintain clear communication with providers and internal stakeholders.
• Take ownership of issues through to resolution rather than waiting for direction.

1. Comfortable working U.S. hours
2. Remote work from home

Fraud Disclaimer:ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.