Remote Telemedicine Operations Manager

ReWorks Solutions; South Africa; Remote; ZAR 350,000 - 520,000; Full time

Job summary

ReWorks Solutions in South Africa is seeking a QA Supervisor / Provider Operations Manager to oversee a remote team of Nurse Practitioners across the United States within a 24/7 telemedicine operation. The role emphasizes accountability, scheduling, and ensuring providers meet commitments, with working hours aligned to EST.

The successful candidate will be proactive, organized, and able to work independently without close supervision, coordinating with vendors, facilities, and clinical teams to

Qualifications

• High accountability role overseeing remote healthcare providers.
• Experience coordinating across time zones and vendors.
• Ability to work independently and take ownership.

Responsibilities

• Manage and coordinate remote Nurse Practitioners across the United States.
• Hold providers accountable for scheduled shifts, attendance, responsiveness, and operational commitments.
• Manage provider scheduling and ensure appropriate coverage across the telemedicine operation.
• Work closely with vendors, providers, facilities, and the clinical team.
• Maintain accurate spreadsheets, schedules, operational records, and provider data.
• Proactively identify and resolve scheduling or coverage gaps.
• Respond to missed shifts and coordinate replacement coverage where required.
• Handle calls and operational queries from healthcare facilities.
• Escalate clinical or operational matters appropriately.
• Maintain clear communication with providers and internal stakeholders.
• Take ownership of issues through to resolution.

Skills

Remote team management

Scheduling management

Healthcare operations

Vendor coordination

Data management

Communication

Tools

Spreadsheet tools

Job description

ReWorks Solutions in South Africa is seeking a QA Supervisor / Provider Operations Manager to oversee a remote team of Nurse Practitioners across the United States within a 24/7 telemedicine operation. The role emphasizes accountability, scheduling, and ensuring providers meet commitments, with working hours aligned to EST.

The successful candidate will be proactive, organized, and able to work independently without close supervision, coordinating with vendors, facilities, and clinical teams to