Senior Operations Leader: Scale, Strategy & Delivery

Trending Talent; Durban; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Trending Talent is seeking a Senior Operations Manager to drive strategic leadership and oversight across multiple operational units in a Durban-based BPO setting. You will translate goals into execution, oversee KPIs and budgets, and partner with clients and senior leaders to deliver exceptional service.

You will mentor Operations Managers and Team Leaders, lead process improvements, and ensure cost-effectiveness while maintaining client satisfaction and high performance.

Qualifications

• Matric / Grade 12 or equivalent.
• 0

Responsibilities

• Oversee day-to-day operations across multiple teams, meeting KPIs, SLAs, and contractual obligations.

Skills

Leadership

Strategic thinking

Communication

Analytical skills

Stakeholder management

Mentoring

Problem solving

Education

Matric / Grade 12

Bachelor’s degree in Business Management, Operations, or related field

Tools

MS Excel

PowerPoint

Data visualization tools

Job description

Trending Talent is seeking a Senior Operations Manager to drive strategic leadership and oversight across multiple operational units in a Durban-based BPO setting. You will translate goals into execution, oversee KPIs and budgets, and partner with clients and senior leaders to deliver exceptional service.

You will mentor Operations Managers and Team Leaders, lead process improvements, and ensure cost-effectiveness while maintaining client satisfaction and high performance.