Head of Operations - AI-Driven Hospitality Leader

Totalstay; Cape Town; On-site; ZAR 1,000,000 - 1,800,000; Full time

Benefits offered by this job

Competitive salary package tailored to

Opportunities for career growth within

Job summary

Totalstay leads the hospitality space with design-forward aparthotels and AI-driven operations. We seek a Head of Operations to steer strategy across the growing portfolio, collaborate with on-ground managers, and optimize occupancy, ADR, and RevPAR while ensuring efficient asset management and scalable processes.

In this hands-on role, you’ll mentor a team, partner with owners, and implement tech-forward features to elevate guest experience and operational excellence across the portfolio.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• 5+ years of operations management experience, ideally within hospitality.
• Proven leadership and team management skills with a track record of building high-performing teams.
• Strong analytical and problem-solving abilities, with a data-driven mindset.
• Excellent communication and interpersonal skills, able to influence at all levels.
• Proficiency in operational and project management tools; comfortable with AI systems and tech-forward operations.

Responsibilities

• Revenue-focused leadership to monitor occupancy, ADR, and RevPAR.
• Lead, mentor, and grow a team including a Senior Operations Manager and Coordinators.
• Oversee day-to-day operations across all aparthotels.
• Manage stock, inventory, linen, and property assets for readiness and cost control.
• Drive adoption of AI-forward systems and automation tools.
• Design and implement scalable operational processes.
• Collaborate with owners and asset management companies for alignment.
• Manage operational budgets and client budgets within P&Ls.
• Maintain high service standards through inspections and compliance checks.
• Champion guest satisfaction and handle escalated issues.
• Ensure regulatory compliance and proactive risk management.
• Deliver performance and financial reports with data-driven insights.
• Lead crisis responses to operational challenges with minimal disruption.

Skills

Leadership

Operations management

Analytics

Communication

Project management

AI/Automation awareness

Education

Bachelor’s degree in Hospitality Management, Business Administration, or related field

Tools

Operational software

Project management tools

AI systems

Job description

Totalstay leads the hospitality space with design-forward aparthotels and AI-driven operations. We seek a Head of Operations to steer strategy across the growing portfolio, collaborate with on-ground managers, and optimize occupancy, ADR, and RevPAR while ensuring efficient asset management and scalable processes.

In this hands-on role, you’ll mentor a team, partner with owners, and implement tech-forward features to elevate guest experience and operational excellence across the portfolio.