Senior Hospitality Operations Manager

Placements24; Pietermaritzburg; Hybrid; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Competitive salary

Remote work

Health insurance

Professional development

Paid time off

Job summary

Placements24 is seeking a Senior Hospitality Operations Manager to lead our remote operations across a growing portfolio. You will shape strategy, drive efficiency, and elevate guest experiences from any global location, using digital tools to monitor performance.

The role requires 7+ years in hospitality operations, strong budgeting and P&L skills, and proven success managing virtual teams. A Bachelor's in Hospitality or related field is required; a Master's is preferred.

Qualifications

• 7+ years in hospitality management with operations leadership.
• Experience leading remote/virtual teams.
• Strong budgeting, P&L and financial oversight.
• Excellent leadership and communication skills.
• Proficiency with hospitality software and collaboration tools.
• Bachelor’s in Hospitality Management or related field; Master’s preferred.

Responsibilities

• Develop strategic operational plans to enhance service quality.
• Direct daily operations across properties and ensure brand standards.
• Manage budgets, costs, and pursue revenue opportunities.
• Lead remote teams with a focus on performance and collaboration.
• Use data analytics to monitor performance and drive improvements.
• Collaborate with marketing, sales and finance to align strategies.

Skills

Leadership

Communication

Interpersonal skills

Data analytics

Budgeting

P&L management

Remote team leadership

Stakeholder management

Hospitality software

Virtual collaboration tools

Education

Bachelor's degree in Hospitality Management

Master's degree preferred

Tools

Hospitality management software

Virtual collaboration tools

Job description

About the Role

Our client is seeking an experienced and dynamic Senior Hospitality Operations Manager to spearhead operations for their expanding portfolio. This fully remote position offers the unique opportunity to influence strategy and execution from anywhere in the world, with a strong emphasis on digital transformation and virtual team leadership. You will be instrumental in optimizing service delivery, enhancing guest experiences, and driving profitability across multiple hospitality ventures. This role requires a proactive individual who can effectively manage diverse teams and stakeholders remotely, fostering a culture of excellence and innovation within a geographically dispersed organization. You will leverage cutting-edge technology to monitor performance, implement best practices, and ensure seamless operations in a virtual capacity.

Key Responsibilities

• Develop and implement strategic operational plans to enhance service quality and guest satisfaction across all managed properties.
• Oversee the daily operations of various hospitality units, ensuring adherence to brand standards and regulatory compliance.
• Manage budgets, control costs, and identify opportunities for revenue enhancement and operational efficiency.
• Lead, mentor, and inspire remote operational teams, fostering a collaborative and high-performance work environment.
• Utilize data analytics and performance metrics to monitor operational effectiveness and implement data-driven improvements.
• Collaborate with marketing, sales, and finance departments to align operational strategies with overall business objectives.

Requirements

• Minimum of 7 years of progressive experience in hospitality management, with a proven track record in operations leadership.
• Demonstrated experience in managing remote teams and overseeing operations in a virtual setting.
• Strong understanding of financial management, budgeting, and P&L responsibilities within the hospitality sector.
• Excellent leadership, communication, and interpersonal skills, with the ability to influence and motivate diverse teams.
• Proficiency in hospitality management software and virtual collaboration tools.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree preferred.

Benefits

• Competitive annual salary with performance-based incentives.
• Flexible remote work arrangement, allowing for global location independence.
• Comprehensive health, dental, and vision insurance plans.
• Opportunities for professional development, including leadership training and certifications.
• Generous paid time off and holiday leave.