Head of Letting (Gauteng)

I Grow Wealth Investments; Gauteng; On-site; ZAR 430,000 - 520,000; Full time

Job summary

I Grow Wealth Investments is seeking a Senior Rentals Manager in Gauteng with extensive residential lettings experience. You will mentor agents, oversee KPIs and manage end-to-end rental processes, from marketing to exits, coordinating with landlords, developers and internal teams.

Lead onboarding, conduct probation reviews, participate in strategy meetings and ensure timely feedback and reporting across all developments. A strong communicator with leadership skills is essential.

Qualifications

• Minimum 5 years in residential property rentals/letting.
• Experience in a senior/supervisory role.
• Experience mentoring rental/property agents.
• Knowledge of full residential rental process (marketing, viewings, applications, approvals, leases, inspections, exits).
• Understanding of rental applications, TPN reports, tenant screening and lease processes.
• Ability to monitor agent KPIs and performance.
• Strong communication and interpersonal skills.
• Ability to work with landlords, investors, managing agents, developers and internal departments.
• Experience with property developments and/or large rental portfolios advantageous.

Responsibilities

• Onboarding/training of new starters.
• Reviews with new starters during the probation period with Team Leader.
• Attend strategist review meetings where complaints have been received.
• Monthly agent KPI reviews.
• Attend all new development launches and meetings.
• Ensure agents send weekly investor feedback on all developments with vacant units.
• Attend all morning agent meetings.
• Attend and run CPT marketing meetings.
• Check all agents monthly commission sheets when received by supervisor.
• Check all agents bi‑weekly claim sheets and submit to supervisor.
• Allocate new developments to agents.
• Ensure agents are doing enough viewings and marketing at developments.
• Ensure agents send bi-weekly viewing schedules to their CCR.
• Agents/staff to report whereabouts to you on non‑office days.
• Ensure agents inform landlords of approved applicants with lease details and TPN report for review.
• Ensure agents arrange month end inspections with clients 1 week in advance.
• Ensure agents perform pre‑exits and notify about maintenance timely.

Skills

Communication skills

Interpersonal skills

Problem solving

Decision making

Team leadership

Mentoring

Job description

To qualify for this position, you need:

• Minimum 5 years' experience in residential property rentals/letting, including experience in a senior or supervisory capacity
• Previous experience managing, mentoring or overseeing rental/property agents
• Strong knowledge of the full residential rental process, from marketing and viewings through to applications, approvals, leases, inspections and exits
• Strong understanding of rental applications, TPN reports, tenant screening and lease processes
• Proven ability to monitor and manage agent KPIs and performance
• Strong communication and interpersonal skills
• Ability to work confidently with agents, landlords, investors, managing agents, developers and internal departments
• Strong problem-solving and decision‑making abilities
• Ability to work independently while supporting and collaborating with the wider Rentals management team
• Experience with property developments and/or large rental portfolios advantageous.

Duties and responsibilities include, but not limited to:

• Onboarding/training of new starters.
• Reviews with new starters during the probation period along with Team Leader.
• Attend strategist review meetings where complaints have been received.
• Monthly agent KPI’s.
• Attend all new development launches and meetings.
• Ensure agents send weekly investor feedback on all developments with vacant units.
• Attend all morning agent meetings.
• Attend and run CPT marketing meetings.
• Check all agents monthly commission sheets when received by Bianca Botha.
• Check all agents bi‑weekly claim sheets and submit to Bianca Botha.
• Allocate new developments to agents.
• Ensure agents are doing enough viewings at developments and enough marketing is being done.
• Ensure the agents send through there bi‑weekly viewing schedules to their allocated CCR.
• Agents/staff to report their whereabouts to you on non‑office days.
• Ensure agents informs landlords of approved applicant with breakdown of lease period, rental application information and TPN report for their perusal.
• Ensure agents have arranged their month end inspections with clients 1 week in advance.
• Ensure agents are doing pre‑exits and are advising maintenance
• timeously of repairs that need to be done before the end of the month.
• Liaise with Real Estate division regarding units that they will be marketing.
• Liaise with Mavric as to when “new” developments will be available, how water/electricity/gate access/security works and let the agents know.
• Rental and area research on all new projects along with new developments team.
• Advising on the Managing agents on new projects, advise on Fibre, water, electricity, security etc.
• Allocate rental agents to developments along with the area Team Leader - Always take into account area (can females work there etc) and also how far is the allocated development from where the agent lives.
• Give final approval on more complex rental applications.
• General assistance to National Rentals manager.

If you do not receive feedback within two weeks of submitting your application, please consider your application unsuccessful.