Head of Adventure Operations

Placements24; Bloemfontein; Sur place; ZAR 1 200 000 - 1 800 000; Plein temps

Avantages offerts par ce poste

Performance bonuses

Health benefits

Professional growth opportunities

Résumé du poste

Placements24 in Bloemfontein seeks a Head of Operations to oversee adventure tourism activities, ensuring safety, efficiency, and exceptional service delivery. You will steer logistics, staffing, equipment upkeep, and customer experiences while driving strategic growth and cost optimization.

The role requires 8+ years in operations with senior leadership exposure, strong safety knowledge, and proven ability to lead large teams in outdoor recreation.

Qualifications

• Bachelor's degree in Operations Management, Business Administration, Tourism Management, or related field.

Responsabilités

• Oversee and manage all operational aspects of adventure tourism activities, including logistics, staffing, equipment maintenance, and customer service.
• Develop and implement operational policies and procedures to ensure efficiency, safety, and compliance with industry regulations.
• Manage the operational budget, identifying cost-saving opportunities and ensuring financial targets are met.
• Lead, motivate, and develop a team of operational staff, including guides, support crew, and logistics coordinators.
• Ensure the highest standards of safety protocols are maintained across all operations and activities.
• Collaborate with the marketing and sales teams to align operational capabilities with business development strategies.
• Monitor KPIs and implement strategies for continuous improvement in operational effectiveness.
• Manage relationships with key suppliers and external service providers.
• Oversee risk management and contingency planning for all operational activities.
• Drive innovation in operational processes and service delivery to enhance customer satisfaction.

Connaissances

Leadership

Budget management

Operations management

Safety regulations

Communication skills

CRM software

Formation

Bachelor's degree in Operations Management

Outils

CRM software

Operations software

Description du poste

Placements24 in Bloemfontein seeks a Head of Operations to oversee adventure tourism activities, ensuring safety, efficiency, and exceptional service delivery. You will steer logistics, staffing, equipment upkeep, and customer experiences while driving strategic growth and cost optimization.

The role requires 8+ years in operations with senior leadership exposure, strong safety knowledge, and proven ability to lead large teams in outdoor recreation.