Adventure Operations Leader: Safe, Memorable Tours

Placements24; Mbombela (Nelspruit); Vor Ort; ZAR 650.000 - 1.000.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Health insurance

Retirement fund

Discounts on activities

Dynamic team environment

Zusammenfassung

Placements24 is seeking a highly organized and experienced Operations Manager for our client in Nelspruit, Mpumalanga. The role oversees day-to-day adventure activities, ensuring safety, customer service, and operational efficiency, while coordinating logistics and equipment.

You will manage a diverse team of guides, develop plans to improve efficiency, handle supplier contracts, and address inquiries with a focus on delivering exceptional outdoor experiences in Mpumalanga.

Qualifikationen

• Minimum 5 years of experience in operations management (tourism/outdoor adventure preferred).
• Experience with safety protocols and risk assessment.
• Strong leadership and team management skills.
• Excellent organizational and logistical planning abilities.
• Proficiency with scheduling, inventory, and communication software.

Aufgaben

• Manage and supervise all operational aspects of adventure activities, including tours, expeditions, and experiences.
• Ensure strict adherence to safety protocols, risk management procedures, and industry regulations.
• Oversee the maintenance, repair, and inventory of all operational equipment.
• Recruit, train, schedule, and manage field staff and guides, fostering a positive team culture.
• Develop and implement operational plans to optimize efficiency and customer satisfaction.
• Manage supplier relationships and negotiate contracts for services and equipment.
• Handle customer inquiries, feedback, and complaints, ensuring prompt and satisfactory resolution.

Kenntnisse

Operations management

Leadership

Logistics planning

Team management

Risk assessment

Tools

Scheduling software

Inventory software

Communication tools

Jobbeschreibung

Placements24 is seeking a highly organized and experienced Operations Manager for our client in Nelspruit, Mpumalanga. The role oversees day-to-day adventure activities, ensuring safety, customer service, and operational efficiency, while coordinating logistics and equipment.

You will manage a diverse team of guides, develop plans to improve efficiency, handle supplier contracts, and address inquiries with a focus on delivering exceptional outdoor experiences in Mpumalanga.