Adventure Tourism Operations Lead (Safety & Growth)

Placements24; Mossel Bay; Hybrid; ZAR 700.000 - 900.000; Vollzeit

Benefits dieser Stelle

Salary package with performance-based,

Health benefits

Professional development opportunities

Discounted tour packages

Career advancement opportunities

Zusammenfassung

Placements24 in Mossel Bay is seeking an seasoned Adventure Tourism Operations Manager to lead all aspects of adventure tours and ensure outstanding customer experiences and safety. You will oversee guides, equipment, itineraries, and compliance while driving operational efficiency.

The ideal candidate has 5+ years in operations management within adventure tourism, strong leadership, risk management, and budgeting expertise, plus knowledge of Western Cape destinations.

Qualifikationen

• Bachelor's degree in tourism or related field.
• Minimum 5 years in operations management in adventure tourism.
• Proven risk management and safety procedures.
• Strong leadership and budgeting experience.

Aufgaben

• Oversee planning, development, and execution of all adventure activities and tours.
• Manage and train a team of adventure tour guides ensuring safety, service, and expertise.
• Implement and enforce safety protocols and risk management for all activities.
• Manage maintenance, repair, and inventory of adventure equipment (kayaks, bicycles, climbing gear, vehicles).
• Develop and manage budgets ensuring profitability and cost-effectiveness.
• Source and build relationships with suppliers and partners in tourism.
• Ensure compliance with tourism, environmental, and safety regulations.
• Contribute to development of new adventure products and itineraries.
• Manage customer relations, inquiries, feedback and satisfaction.
• Coordinate logistics for tours including transportation, accommodation, scheduling.

Kenntnisse

Leadership

Team management

Communication

Budgeting

Risk management

Customer service

Operations planning

Scheduling software

Problem solving

Adaptability

Ausbildung

Bachelor's degree in Tourism Management / Business Administration

Tools

Booking systems

MS Office / spreadsheets

Fleet management software

Jobbeschreibung

Placements24 in Mossel Bay is seeking an seasoned Adventure Tourism Operations Manager to lead all aspects of adventure tours and ensure outstanding customer experiences and safety. You will oversee guides, equipment, itineraries, and compliance while driving operational efficiency.

The ideal candidate has 5+ years in operations management within adventure tourism, strong leadership, risk management, and budgeting expertise, plus knowledge of Western Cape destinations.