Hands-on Network Support Engineer (T2/T3) – Cape Town

DataTech Recruitment; Cape Town; On-site; ZAR 335,000 - 402,000; Full time

Job summary

DataTech Recruitment in Cape Town is seeking a Network Support Engineer (T2/T3) to join a growing IT services business building a new technical support team. The role is hands-on, taking ownership of complex infrastructure issues and contributing to projects beyond ticket work.

You will work across Windows Server, Active Directory, VMware, Fortinet and related tech, with a clear path toward senior technical or Technical Manager roles. Based in Plattekloof, Cape Town.

Qualifications

• 6+ years of IT support experience, preferably in MSP or mixed environments.
• Fortinet FortiGate firewalls and network security hands-on.
• Strong Windows Server experience (2012 R2 to 2022).
• AD, DNS, DHCP, routers/switches, IIS and PKI proficiency.
• VMware vSphere and/or Hyper-V, 365, Exchange Online, Azure experience.
• IP addressing, subnets, SAN/NAS, backups (Veeam/Acronis).
• VLANs, routing, WAN/LAN/MPLS, WiFi, endpoint security tools.
• PowerShell, ITIL-aligned incident/change management, client communication.

Responsibilities

• Take ownership of escalated technical support issues and drive them to resolution.
• Deliver reliable technical support in line with SLAs.
• Troubleshoot and support client server, network and infrastructure environments.
• Implement infrastructure changes, upgrades and migrations.
• Work on hardware, software, Wintel and virtualization projects.
• Support project planning, implementation and delivery.
• Prepare Statements of Work, project plans and timelines.
• Communicate with clients during incidents, changes and project work.
• Identify opportunities to improve performance, stability and security.
• Document processes to improve consistency and repeatability.
• Build strong relationships with customers and internal teams.
• Work in data centres, including hardware installation and racking.

Skills

Fortinet FortiGate

Windows Server

Active Directory

VMware vSphere

Microsoft 365

PowerShell

ITIL

Communication skills

Tools

Veeam

Acronis

Sophos

Barracuda

Job description

DataTech Recruitment in Cape Town is seeking a Network Support Engineer (T2/T3) to join a growing IT services business building a new technical support team. The role is hands-on, taking ownership of complex infrastructure issues and contributing to projects beyond ticket work.

You will work across Windows Server, Active Directory, VMware, Fortinet and related tech, with a clear path toward senior technical or Technical Manager roles. Based in Plattekloof, Cape Town.