Senior Tier 3 Network Engineer – MSP Expert

DataTech Recruitment; Cape Town; On-site; ZAR 335,000 - 402,000; Full time

Job summary

DataTech Recruitment in Cape Town is seeking a hands-on Tier 3 Network Engineer to own complex escalations, support infrastructure projects, and guide other engineers within a dynamic MSP environment.

You’ll work with Fortinet, Windows Server, Microsoft 365, Azure, VMware, Hyper‑V and other networking technologies across multiple client networks, mentoring juniors and delivering reliable, secure networks.

Location: Plattekloof, Cape Town. Salary: R30,000 – R36,000 CTC per month.

Qualifications

• Minimum 6 years’ experience in IT support, network engineering or infrastructure.
• Proven Tier 3 experience resolving complex technical issues independently.
• Strong networking knowledge covering TCP/IP, DNS, DHCP, VLANs, routing, switching, VPNs, LAN/WAN.
• Hands-on experience with Fortinet FortiGate firewalls and network security.
• Advanced knowledge of Windows Server, Active Directory and Group Policy.
• Experience with Microsoft 365, Exchange Online, Entra ID, Intune and Azure.
• Experience with VMware vSphere/ESXi and/or Microsoft Hyper‑V.
• Knowledge of SAN/NAS storage, backups and disaster recovery (Veeam or Acronis).
• Familiarity with endpoint security, EDR and monitoring tools.
• PowerShell scripting and automation skills.
• Understanding of incident, problem and change management.
• Experience guiding engineers and delivering technical infrastructure projects.
• Certifications in Fortinet, CCNA, Azure AZ-104, Microsoft 365, VMware, Veeam, Sophos or ITIL are advantageous.

Responsibilities

• Resolve complex Tier 3 incidents escalated by Tier 1 and Tier 2 engineers.
• Troubleshoot network, firewall, server, cloud, virtualization and security issues.
• Configure and maintain firewalls, switches, VPNs, VLANs, wireless networks and LAN/WAN connectivity.
• Support Windows Server, Active Directory, Microsoft 365, Entra ID, Intune and Azure environments.
• Manage VMware and Hyper‑V virtualisation environments.
• Support backup, disaster recovery, endpoint protection and email security solutions.
• Investigate recurring incidents, identify root causes and implement preventative solutions.
• Plan and deliver infrastructure upgrades, migrations, firewall replacements and cloud deployments.
• Prepare technical documentation, project plans, Statements of Work and bills of materials.
• Mentor junior engineers and provide technical guidance during escalations.
• Communicate with clients, manage technical expectations and maintain service delivery standards.
• Identify opportunities to improve infrastructure reliability, monitoring and automation.

Tools

Fortinet FortiGate

Windows Server

Active Directory

Microsoft 365

Azure

VMware vSphere/ESXi

Hyper-V

Veeam / Acronis

Sophos / EDR tools

PowerShell

Job description

DataTech Recruitment in Cape Town is seeking a hands-on Tier 3 Network Engineer to own complex escalations, support infrastructure projects, and guide other engineers within a dynamic MSP environment.

You’ll work with Fortinet, Windows Server, Microsoft 365, Azure, VMware, Hyper‑V and other networking technologies across multiple client networks, mentoring juniors and delivering reliable, secure networks.

Location: Plattekloof, Cape Town. Salary: R30,000 – R36,000 CTC per month.