Senior 3rd-Line IT Support Engineer

MindMatch Consulting; Cape Town; On-site; ZAR 400,000 - 600,000; Full time

Job summary

MindMatch Consulting in Cape Town is looking for a 3rd Line Support Engineer to provide technical escalation support for customer queries. The role involves solving complex issues while working with advanced technologies, including Cloud services and networking.

Ideal candidates will have at least 5 years of IT support experience, a robust technical background, and excellent communication skills. This position offers an exciting opportunity to grow within a fast-paced environment.

Qualifications

• Minimum of 5 years' experience in an IT Service environment.
• High level of technical experience in a hands-on role.
• Excellent verbal & written English skills.

Responsibilities

• Act as an escalation point for 1st & 2nd Line Engineers.
• Resolve complex issues via telephone, email, and remote access.
• Stay current with emerging technologies.

Skills

Technical problem-solving

Customer service

Communication

IT knowledge

Time management

Education

Diploma or degree in IT or related field

Tools

Microsoft 365

Azure

VMware

Firewalls

Job description

MindMatch Consulting in Cape Town is looking for a 3rd Line Support Engineer to provide technical escalation support for customer queries. The role involves solving complex issues while working with advanced technologies, including Cloud services and networking.

Ideal candidates will have at least 5 years of IT support experience, a robust technical background, and excellent communication skills. This position offers an exciting opportunity to grow within a fast-paced environment.