Guest House Manager

Placements24; LegKraal Gate; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

On-site accommodation

Staff meals

Friendly environment

Career growth

Competitive salary

Job summary

Placements24 is seeking a dedicated Guest House Manager for a charming guest house in Mahikeng, North West. This hands-on role covers guest bookings, check-ins, housekeeping, breakfast service and basic maintenance, with responsibility for a small team and daily reporting.

You will ensure excellent guest experiences, manage supplier relationships and maintain financial records. On-site accommodation may be provided, and weekend/public holiday work is required to keep the guest house running

Qualifications

• Previous experience in hospitality management, preferably in a guest house or boutique hotel.
• Strong customer service and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Basic knowledge of property maintenance and housekeeping standards.
• Proficiency in booking systems and basic accounting software.
• Flexible hours, including weekends and public holidays.

Responsibilities

• Manage daily guest house operations to ensure high service and guest satisfaction.
• Handle bookings, reservations, check-ins, and check-outs efficiently.
• Oversee housekeeping and maintain high room standards.
• Manage breakfast service, including prep, presentation and quality control.
• Supervise and train guest house staff and foster a positive work environment.
• Manage inventory and procurement of supplies.
• Handle guest inquiries, requests and resolve issues promptly.
• Oversee basic property maintenance and appearance.
• Maintain vendor relationships and procure services.
• Prepare daily financial records and reports.

Skills

Hospitality management

Customer service

Organizational skills

Multitasking

Booking systems

Accounting software

Problem solving

Attention to detail

Driver's license

Tools

Booking software

Accounting software

Job description

About the Role

Our client, a charming and highly-rated guest house located in Mahikeng, North West , is seeking a dedicated and resourceful Guest House Manager. This hands-on role involves overseeing all daily operations, from guest bookings and check-ins to housekeeping, breakfast service, and property maintenance. The ideal candidate will have a passion for hospitality, excellent customer service skills, and the ability to manage a small team efficiently. This is an exciting opportunity for an individual to take ownership of a beloved establishment and ensure its continued success and guest satisfaction in Mahikeng .

Key Responsibilities

• Manage daily guest house operations, ensuring a high level of service and guest satisfaction.
• Handle guest bookings, reservations, check-ins, and check-outs efficiently.
• Oversee housekeeping and ensure rooms are cleaned and maintained to high standards.
• Manage breakfast service, including preparation, presentation, and quality control.
• Supervise and train guest house staff, fostering a positive and productive work environment.
• Manage inventory of supplies, including toiletries, linens, and breakfast items.
• Handle guest inquiries, requests, and resolve any issues or complaints promptly.
• Oversee basic property maintenance and ensure the guest house is well-presented.
• Manage vendor relationships and procure necessary supplies and services.
• Maintain financial records, process payments, and prepare daily reports.

Requirements

• Previous experience in hospitality management, preferably in a guest house or boutique hotel setting.
• Strong customer service and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Basic knowledge of property maintenance and housekeeping standards.
• Ability to work independently and as part of a small team.
• Proficiency in booking systems and basic accounting software.
• A proactive approach to problem-solving and attention to detail.
• Flexibility to work varied hours, including weekends and public holidays, in Mahikeng, North West .
• A passion for creating a welcoming and memorable experience for guests.
• Valid driver's license is an advantage.

Benefits

• Competitive salary package.
• Opportunity to manage and grow a reputable guest house.
• On-site accommodation may be provided.
• Work in a friendly and personal environment.
• Potential for increased responsibility and involvement in business development.
• Staff meals.